Job Description

About the Role:

As an Onboarding intern, You will be responsible for providing support to the onboarding manager by working in the onboarding team and building solutions (tools / processes / documents) that will improve customer experience or reduce time to value.

What will you do:

- Partnering with the Customer Onboarding Team, to the technical team for the assigned accounts.

- Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.

- To identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)

- Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

What are we looking for?:

- Technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API or Web based technologies.

- Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome

Measures of Success:

- Time to build solutions that will impact Customer experience or time to value realisation

- Product adoption : breadth and depth

Competencies:

- Functional/ technical: Business process understanding, Software design and deployment, Database concepts

- Behavioural/ Leadership: Problem solving, teamwork and collaboration, Communication

- Technical : Web / Mobile app development (iOS or Android or any hybrid framework ) or

hands on with Java

Why join us?

- Be a part of a global growth stage startup

- Work in a fast-paced, dynamic environment where your contribution matters

- You are passionate about technology and its impact on the high growth mobile technology

space

- Innovate at scale, with learning opportunities

What is working at CleverTap like?

- Be a part of a global category creator - hyper growth B2B SaaS startup

- Work in a fast-paced, dynamic environment where your contribution matters

- Work, performance and results are real sources of happiness in addition to the fun of working

with and celebrating success with an exceptionally talented team

- Accountability and driving outcomes is the key to success

- Your career here is limited by you and nothing else

- Teamwork trumps individual success

- You are passionate about experience technology and its impact on enabling growth

- Innovate at scale, with learning opportunities and having fun along the way!

About the Function:

Customer Success at CleverTap is a relationship-focused client management team, comprising tech experts, solution architects, and delivery managers that align customer goals for beneficial outcomes. Customer success at CleverTap focuses on ensuring customers achieve their desired outcomes while using CleverTap products.

We are a team of Growth Pilots where everyone works together towards a common objective:

P : Act with First Principles

I : Take Initiative

L : Seek to Learn

O : Take Ownership of Outcomes T : Help Achieve Together

S : Speak up then Commit

About CleverTap:

CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the life cycle, enabling businesses to measure and optimize each experience in real time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement.

The platform is powered by TesseractDBTM - the world\'s first purpose-built database for customer engagement, offering both speed and economies of scale.

CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John\'s, and Tesco.

Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, S\xc3\xa3o Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Delhi, Singapore, and Jakarta.

For more information, visit or follow us on LinkedIn and X.

Leanplum