Job Description

Our Company

Changing the world through digital experiences is what Adobe\xe2\x80\x99s all about. We give everyone\xe2\x80\x94from emerging artists to global brands\xe2\x80\x94everything they need to design and deliver exceptional digital experiences! We\xe2\x80\x99re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We\xe2\x80\x99re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe is driving its business into the Cloud and is looking for key engineers to help us get there. We are looking for someone who has hands on Enterprise Software experience, familiarity with Amazon Cloud Services/Microsoft Azure, and experience working with customers to keep them in the game. As we continue to expand our product offerings across the marketplace, you will support our customers in the deployment, operation and upgrade of their sites on single tenant AEM deployments.
The challenge
Customer Enablement Engineers are responsible for the partnership between Adobe and our strategic clients, driving value realization and return on the client\xe2\x80\x99s investment. Customer Enablement Engineers are technology-savvy individuals who have experience in Digital Marketing and know its value in driving company strategies. They work directly with our clients to understand business and technical requirements, and to develop solutions to ensure success. This position includes all of the following aspects \xe2\x80\x93

• Strategic consulting in Adobe\xe2\x80\x99s Digital Experience best practices, and bridging communication into Digital Media
• Strategic enablement of customers by providing support for deployments, key product upgrades, regular maintenance activities, major production cutovers & releases
• Provide triaging support for resolving critical incidents
• Focus on ensuring service level agreements for customers

Skill Requirements

• BE/B.Tech in Computer Science Engineering\xe2\x80\xa2Overall 5+ years of relevant work experience\xe2\x80\xa2Strong knowledge of RedHat Linux and Java systems
• Experience with Amazon Web Services Infrastructure highly desired
• Experience with Microsoft Azure infrastructure good to have however not mandatory
• Experience with Enterprise mission critical software is essential, with Adobe Experience Manager (AEM) a strong plus
• Experience with long term operation, troubleshooting, and upgrade of Enterprise software a plus\xe2\x80\xa2Readiness to work in NA shifts across 24x5
• Excellent written and verbal communications and customer handling skills
• Superior ability to demonstrate genuine concern, anticipate needs, and address customer needs
• Experience with Automation tools such as Maven, Jenkins, Git is desirable
• Experience with Chef/Puppet/Saltstack is desirable\xe2\x80\xa2Nice to have scripting skills in Bash/Ruby/Python

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other\xe2\x80\x99s employees.