Customer Care Manager
Year Kottayam, Kerala, India
Job Description
Ensuring 100% customer satisfaction in the car service provided by the Maruti Suzuki Service Center.Capturing of the customer complaints through the customer feedback system.Addressing those customer complaints within the stipulated turn-around-time.Ensuring that the customer complaints are resolved within the stipulated TAT.Ensuring the maintenance of Customer Satisfaction Index Score.Update and maintain all records relating to customer satisfaction surveys.Job Types: Full-time, Regular / PermanentSalary: ?18,000.00 - ?20,000.00 per monthBenefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund
- Day shift
- Performance bonus
- Yearly bonus
All customers are required to wear a mask and common areas are sanitized regularly.Education:
- Bachelor's (Required)
- Customer relationship management: 5 years (Required)
+91 8606039999
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Job Detail
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Job IdJD2852851
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKottayam, Kerala, India
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EducationNot mentioned
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ExperienceYear