Customer Care Executive (chat)
Job Description
Key Responsibilities:- - Respond to customer inquiries and provide assistance through chat platforms in a professional and timely manner. - Handle customer concerns, complaints, and requests effectively, ensuring high levels of customer satisfaction. - Identify and assess customer needs, providing appropriate solutions or escalating complex issues to the appropriate department. - Maintain a thorough knowledge of company products, services, and policies to provide accurate and up-to-date information to customers. - Document and track customer interactions and follow-up actions in the CRM (Customer Relationship Management) system. - Adhere to predefined chat protocols, quality standards, and performance metrics. Job Type: Regular / Permanent Salary: 918,000.00 - 926,000.00 per month Benefits:
- Cell phone reimbursement
- Flexible schedule
- Day shift
- Monday to Friday
- Performance bonus
- Diploma (Preferred)
- total work: 1 year (Preferred)
- Marketing: 1 year (Preferred)
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Job Detail
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Job IdJD3083718
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChandigarh, Chandigarh, India
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EducationNot mentioned
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ExperienceYear