Customer Care Executive Amazon Specialist

Year    New Delhi, Delhi, India
CARDONIND Services Pvt Ltd
1 Current Job Openings
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Job Description

Skills Marketing Email Communication skills Computer Skills E-commerce customer care Job Summary EXPERIENCE WITH AMAZON IN CUSTOMER CARE SERVICE IS REQUIRED Customer care specialists are responsible for handling email requests from new and existing customers regarding a variety of requests, mostly about deliveries of their orders. Using their knowledge of products services or technical support as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Agents are required with an intimate knowledge of how the products or services are being sold, have great communication skills and sales experience. Demonstrated success in sales and customer service is required in a call centre setup. Responsibilities and Duties

  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications. Follow up to ensure that appropriate actions were taken on customers\xe2\x80\x99 requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Qualifications and Skills Graduate from any stream. E-commerce background with experience with Amazon required. Excellent writing communication required. English speaking candidates only allowed. Basic Telephone Etiquettes MS Office Basic System Navigation Skills Customer Focus and Being Attentive Basic Tech Support Skill Trouble shooting Good reasoning and analytical skills Active listening skills Ability to comprehend the customer requirement well Job Type: Full-time Salary: 925,000.00 - 940,000.00 per month Benefits:
  • Health insurance
  • Paid sick time
Schedule:
  • Day shift
Supplemental pay types:
  • Yearly bonus

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Job Detail

  • Job Id
    JD3088768
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    New Delhi, Delhi, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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