Job Description

Post-Purchase Customer Support:Serve as the primary point of contact for customers post-purchase, addressing inquiries, concerns, and providing solutions.
Collaborate with customer service teams to ensure timely and effective resolution of customer issues. Customer Retention Strategies:Develop and implement initiatives to enhance customer satisfaction, loyalty, and repeat business.
Analyze customer feedback and market trends to identify areas for improvement and implement necessary changes. Cross-Functional Collaboration:Collaborate with sales, marketing, and product development teams to gather insights on customer needs and preferences.
Provide feedback to relevant teams based on customer interactions to improve products and services. Training and Development:Develop training programs for customer service representatives to ensure a consistent and positive customer experience.
Stay informed about product updates and changes to effectively communicate information to customers. Data Analysis and Reporting:Monitor and analyze post-purchase customer data to identify trends and areas for improvement.
Prepare regular reports on customer satisfaction, issue resolution, and other relevant metrics. Qualifications:

• Bachelor\xe2\x80\x99s degree in Business, Marketing, or a related field.
• Proven experience in customer service, customer retention, or a related role.
• Strong interpersonal and communication skills.
• Ability to analyze data and make data-driven decisions.
• Experience with CRM tools and customer support platforms.

Job Type: Full-time Salary: \xe2\x82\xb920,000.00 - \xe2\x82\xb935,000.00 per month Shift:

• Day shift

Travel requirement:

• Travel

Experience:

• total work: 1 year (Preferred)

Ability to Commute:

• Chandigarh, Chandigarh (Required)

Ability to Relocate:

• Chandigarh, Chandigarh: Relocate before starting work (Required)

Speak with the employer
+91 9729669861