Customer Care Officer Bpo (0 3 Yrs) Gurgaon/gurugram (after Sales / Customer Service)
Job Description
Customer Care Officer (Must know English & Arabic language)Job Location - Gurgaon, IndiaSalary - INR 18,000 - 20,000 monthlyCandidate Requirements:- Education - HSC/ Graduate- Experience - 0-1 year work experience in Service Industry\BPO- Fresher's who can speak English and Arabic can also apply.- Must be able to speak English and Arabic language- Must have good English typing skills.- Day Job - (8 am to 9 pm Shift window)- 6 Days working with rotational weekly offJob Responsibilities:- Answer inbound calls in the agreed timely and friendly manner.- Responding efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued.- Engaging in active listening with callers, confirming or clarifying information and diffusing escalations.- Dealing with client complaints in a positive and proactive manner. Request support of the Team Leader in significant escalations.- Understanding and striving to meet or exceed call Centre metrics while providing excellent Customer service.- Guide client through troubleshooting, navigating the company site or using the product or services. (ref:updazz.com)
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Job Detail
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Job IdJD2967417
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear