Job Description

Company Description
Offload Process PVT Ltd is International BPO servicing mainly Australian-based clients and now expanding to the US & UK markets. We provide services like quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, or internal processes like accounts, bookkeeping, after-sale support, technical support, customer service, data entry, status follow-up with supplier's subcontractors, managing appointments. Other services offered are Search Engine Optimization, Social Media Marketing & Google AdWordsJob Summary
We are hiring experienced candidates for our International Outbound Process (Australia) Work From Office only .International Voice Experience a Must
Designation: Customer Service Executive (International Process)Responsibilities and Duties

• Good communication skills & Patience
• Need to respond to the calls from Clients Also to call back to resolve their product issues
• Build rapport, listen, clarify and manage the conversational flow
• Manage upset customers, conflicts and challenging situations Deliver outstanding service
• Monitor the tickets queue and ensure that the tickets are addressed within the agreed time frame
• Excellent time management and organization skills
• Monitor the ticketing system for the tickets queue in order to provision or revoke system or application access
• Provisioning administrator roles whichever requested by the customer in various applications
• Ensure that the documented process is followed without any deviation

• Participate in the off-shore weekly/monthly status calls and training calls
• Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
• Teach solutions to customers.
• Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in the case tracking system.
• Work with members of other departments/teams to resolve product issues escalating issues as necessary
• Configure customer products to meet requirements
• Good Team Player

Key Skills
Customer Support, Customer Service, Excel, Microsoft Office, Microsoft Word, Microsoft Outlook, INTERNATIONAL VOICERequired Experience and Qualifications

• Any Graduate /Under Graduate
• Proficient in handling MS Office tools
• Very good communication skills in English.
• Since the client is based in Australia , one needs to flexible about early morning time shift.

Benefits
Fixed Salary will be paid on the first of every month.
Location: Bangalore
Salary: 2.5 to 4.8 LPA
Experience: 1-6 years in a similar role is mandatoryWorkweek : Monday to Friday, 6:30AM - 3:30 PM and Saturday 8:30 AM - 2:30PM
Industry: Solar, Electrical engineering, Technical Support, Customer support, BPO
Role: Customer Service Executive (International Process)
Interested candidates, please email your resume with a cover letterJob Type: Full-timeSalary: ?20,000.00 - ?38,000.00 per monthSchedule:

• Morning shift

Speak with the employer
+91 90368 93374