Job Description

Overview:

To ensure, manage credit and the collection of outstanding debt from customers in a timely and professional manner.

- Evaluate customers credit worthiness to support the sales process

- Perform customer account reconciliation when required

- Perform AR to GL reconciliation where not automatically performed within an integrated system

- Ensure collection systems are maintained efficiently and accurately

- Support other departments for swift resolution of queries

- Escalate problem collections to superiors and sales force as appropriate

- Advise withdrawal of credit facilities to customers who have exceeded pre-determined credit limit without timely payments.

- Ensure that the customer is clearly made aware company's payment policy and invoicing procedures during signing up of the agreement.

- To ensure the resolution of invoice related queries and complaints from customers in a timely and professional manner.

- Approve credit notes when appropriate and within a timely manner

- Process customer claims on a timely manner.

- Identify recurring queries and implement corrective action

- Ensure completeness of query logging and reporting in accordance with company policy

- Escalate queries to superiors as appropriate

- Ensure query systems are maintained efficiently and accurately

Administration :

- To ensure, and monitor the timely delivery of invoices

- Ledger review to be done to ensure that there are no old outstanding lying un-resolved

- To visit the branches on regular basis, and hold meetings with the credit control teams

- To ensure the proper and timely input/updating of systems.

Reporting :

- Generation of weekly and monthly reports to know the collections, and status of debts and to keep a track of collections.

- To provide necessary data to management on debts and customer queries.

- To attend any other special assignment as and when required by the management.

- Departmental and cross-functional process improvement

- To cross-functionally analyze, agree, implement and monitor credit control processes and activities in order to continuously action issues and improve efficiency and effectiveness.

- Create and maintain a close working relationship with sales force regarding activities that impact the collection department

- Monitoring quality, efficiency and risk to ensure controls are effectively in place and implementing corrective actions where appropriate.

- Analyze debt structure and portfolio and improve credit approach in line with the credit policies guidelines per customer segment.

- Provide performance management reports to the leadership team

- Conduct regular group review meetings with Leaders to assess team performance and progress against business plans.

- Promote the corporate values through active participation in the corporate initiatives.

- Comply with all Company related policies, procedures and legal requirements

Essential Qualifications :

- Master's degree in Finance or related discipline.

- 10-12 years of experience in Manufacturing Industry.

- Strong understanding of Process, Risk and Control and experience

- Good oral communication skills and strong written communication

- Attention to detail & critical deadlines

- Sound knowledge of MS Office especially Excel and PowerPoint