Job Description

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The Research Specialist provides high quality Human Resources service by responding to questions/inquiries, complex issues, and problem cases that are entered into the case management system by CSR's from customers, including active employees and employees on Long Term Disability (LTD). This position requires excellent verbal and written communication skills and the desire and ability to assist customers with questions and complex matters pertaining to applicable HR products and services. This also includes but is not limited to processing and issue resolution on leaves of absence, and other HR policies and procedures.

Essential Responsibilities

Analyze, research, and resolve cases that have been logged into the case management system. Must be able to work in an efficient and effective manner and respond to the customer in a professional manner. This includes the ability to understand, interpret, and explain JPMC Policies and Guidelines.

Manage cases, perform in-depth research, identify resources for providing information, follow through to obtain information, and resolve cases efficiently and thoroughly, meeting both volume and quality service measurement standards.

Process and manage Leaves of Absence which includes processing pay and act as vendor liaison for mangers/HR Business Partners to provide status updates- in accordance with the Disability Leave Policy, JPMorgan Chase and the Family and Medical Leave Act (FML) Policy, Disability and Reasonable Accommodation Policy, Parental Leave Policy, and Worker's Compensation, where applicable.

Understand formulas and be able to calculate various payments

Communicate with HR Business Partners, answer questions, and provide updates as needed.

Active participation in various test activities like, test scripts for UAT, provide inputs to project team on current pain areas and need for simplification

Hours of operation will be US shift.

Experience/Education Requirements

• 3+ years' experience in benefits administration or human resources payroll
• Payroll experience a
• Must be a graduate
• Exposure to HRMS systems a plus, PeopleSoft, HCM experience preferred

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Everything we do as a firm hinges on our ability to hire, empower and retain the best people. Human Resources plays an integral role in designing, implementing and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Talent Acquisition, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.