Job Description

Job requisition ID :: 47644

Date: Sep 14, 2022

Location: Bengaluru

Designation: Senior Consultant

Entity:


What impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential
Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.
The Team
Deloitte Digital has created a new model for a new age: the creative digital consultancy. We're transforming the digital journey in a way an agency or traditional consultancy alone cannot–now leaders across their entire organization can come to one place to have their ambitions brought to life. We combined the creative and digital capabilities of our studios and the broad reach of an advertising agency with the technical experience, deep business strategy, and relationships of one of the world's largest consultancy to create something that is so much more than the sum of its parts. We can help you imagine bigger and scale as your business grows.
What you'll do
Be the direct point of technical contact to provide high-quality consultancy for Genesys solutions to customers and the business
Advanced end-to-end technical design of Genesys Cloud delivery projects, including technical workshop delivery, technical requirements capture, authoring and sign-off handling of technical design specification documentation.
Perform in-depth analysis combining complex technical and business issues
Responsible for establishing and owning technical architectures and implementing new technologies.
Modifies Genesys system configuration based on business requirements and other factors.
Plans and directs deployment of new contact centre technologies and upgrades.
Serves as the main point of contact for all Genesys concerns internally and with external vendors.
Contribute to the Genesys contact centre switchover to the production state
5+ years of practical, hands-on experience maintaining large, multi-site, complex contact centre environments
Experience in developing, implementing and supporting PureCloud (Genesys Cloud) solutions
Proven track records in developing Routing and IVR workflows using the Architect tool of PureCloud
Experience with Genesys Engage technologies (e.g. IVR and Routing, Call Recordings, eServices, Reporting, Orchestration, WFM, IWD etc.)
Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
Understanding of business processes and how they relate to customer experience technology
Understanding of SIP infrastructure, including SIP protocol, SBC solutions, load balancing, etc.
Your role as a leader At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.
How you’ll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.
Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our purpose Deloitte is led by a purpose: To make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the Communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world
Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.