Job Description

Date: Jan 13, 2023



Job Requisition Id: 51977



Job Category: Digital



Location: Pune, MH, IN




We are looking forward to hire Global Service Desk Consultant, who thrives on challenges and desires to make a real difference in the business world. With an environment of extraordinary innovation and unprecedented growth, this is an exciting opportunity for a self-starter who enjoys working in a fast-paced, quality-oriented, and team environment.
You are required to have skills in the following areas.

• Excellent spoken English
• Good-written English Keyboard typing
• A typing speed that exceeds 200 characters per minute.
• Good at taking multiple chats Technical skills
• First-hand experience using industry-standard ticketing systems, like Heat, Remedy, LANDesk, etc.
• Extensive hands-on experience with the latest Microsoft products.
• Hands-on experience with computer hardware.
• Basic IT Security knowledge.
• Ability to read, understand and follow technical documentation, routines, and processes. Personal Skills
• Good analytical, investigational, and troubleshooting skills.
• Have the skills to manage stakeholders.
• Multitasking, having the ability to perform several tasks at the same time. Commitment and drive
• Business-focused.
• Self-motivated and drive issues independently.
• Taking responsibility to keep updated and informed about GSD information.
• Results-oriented & concluding work ethic to always deliver on-time, on-scope and on-budget Personality
• Service-minded and flexible.
• Passionate to learn new things.
• Team player with natural talent in working with people.
• Can work under pressure and manage stressful situations confidently & effectively.
• Good awareness and appreciation of social and cultural differences
• Structured and organized. Ability to handle work tasks in a structured way, finalizing the tasks at hand to enable good control.
• A reliable and analytical person who always takes accountability/responsibility. VALUE ADDING EXPERIENCES & SKILLS: Skills
• ITIL v3.0 Foundation
• Microsoft certifications Experience
• Provided support using phone, chat, and remote control.
• Worked in a global, multicultural environment

• Provide IT support for users\' IT environment remotely via phone, chat, and/or using remote assistance tools.
• Identify incidents that might be potential problems according to the problem management process.
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• Collaborate with global and local support teams.
• Train and inform users promoting them to be self-sufficient.
• Update documentation / shared information on the service desk web portal. Responsibilities
• Comply with and promote Tetra Pak recommended processes and standards.
• Solve tickets according to ticket handling documents.
• Strive to solve tickets according to SLA and KPIs.
• Act as a team player.