Job Description

Job Title: Associate, Global Service Desk The Associate, Global Service Desk works within established procedures with a Complete IT change management assessments to

• Identify, analyze and prepare risk mitigation tactics
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Manage stakeholders
• Track and report issues
• Define and measure success metrics
• Support IT change management at the organizational level
• Manage the IT change portfolio
• Monitor IT change progress end to end covering the change life cycle

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  Roles and Responsibilities
  
  • Complete IT change management assessments
  • Identify, analyze and prepare risk mitigation tactics
  • Support organizational design and definition of roles and responsibilities
  • Coordinate efforts with other specialists
  • Manage stakeholders
  • Track and report issues
  • Define and measure success metrics
  • Support IT change management at the organizational level
  • Manage the IT change portfolio
  • Monitor IT change progress end to end covering the change life cycle
  
  Skills and Qualifications
  
  • A solid understanding of IT change mgmt lifecycle
  • Experience and knowledge of change management principles, methodologies and tools especially Remedy
  • Good communication skills, both written and verbal along with good active listening skills
  • Flexible and adaptable ie ready to work in 24 by 7 environment and should able to work in critical situations
  • Problem solving and root cause identification skills
  • Must be a team player and able to work collaboratively with and through others
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organizational change mgmt structure
  • Should possess good technical knowledge on network, telecom and servers platform.
  • Should be well versed with Office tools like Excel & Powerpoint and automation knowledge would be beneficial
  • Change management certification or designation desired (ITIL)

Location: IND Pune - Panschil, Blk A, 3rd & 4th Language Requirements: Time Type: Full time