Job Description

SailPoint is seeking Community Administrator to join our community team to support and manage user accounts. We are looking for an individual who can perform a variety of tasks to ensure an excellent customer experience for Compass, our online community. This role is cross-functional, requiring regular communication with SailPoint’s customers, partners, prospects as well as internal teams. The community administrator supports access, review and change management processes, assisting users in publishing content, providing answers to questions, and troubleshooting issues.
Responsibilities:

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  Configure roles, groups, permission sets and page level access as directed by policy or the Community Manager.
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  User management – provision, deprovision and edit accounts (Khoros) for non-SailPoint employees, where automation does not do so.
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  Monitor ticket queue for requests and issues.
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  Examine and correct Salesforce Customer Relationship Management data where errors exist.
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  Collaborates with Customer Success, Operations, Community, and Support teams to ensure seamless functioning for users. Assists all team members with community-related tasks.
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  Creates and distributes periodic community reports on usage, user numbers, pageviews, search trends, etc. Ad-hoc reports as required.

Qualifications:

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  Strong troubleshooting skills.
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  Highly organized and able to prioritize and process a number of tasks concurrently.
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  Initiative to take ownership of issues and drive to resolution.
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  Ability to communicate effectively while ensuring compliance with set processes and procedures.
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  Excellent attention to detail and strong organization skills.
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  Excellent communication and problem-solving skills.
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  1-2 years of technology company experience is a plus.
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  Knowledge of one or more of the following is an asset: Jive, Lithium, Khoros, SalesForce, Learndot, Zendesk, API, Business Intelligence Tools (like Tableau), HTML, XML, NodeJS, and CSS is a plus.

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.