Job Description

American Express invites you to share your resume so you can be considered for future \'Communication Learning Specialist\' opportunities in our Gurgaon based office. You Lead the Way. We\'ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\'ll learn and grow as we help you create a career journey that\'s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you\'ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company\'s success. Together, we\'ll win as a team, striving to uphold our and powerful backing promise to provide the world\'s best customer experience every day. And we\'ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let\'s lead the way together. Please add the Business Unit Job Family paragraph for the job here. Here is where to find the list of Job Family Paragraphs: .Once added, delete these instructions. BU & LOB Description The Global Servicing Learning Network (GSLN) is responsible for creating and delivering successful learning programs across Global Services Group (GSG) for our newly hired colleagues and ensures that they continue to learn and develop throughout their tenure with the company. We also partner closely with Global Talent Acquisition (GTA), HR and our business partners to ensure we identify and bring the right talent to the organization. We support over 20,000 colleagues across the globe in 9 languages and in 20+ markets Role & Responsibilities: . Assess and evaluate candidates on communication competence via mock calls and classroom observation. . Deliver communication training, coaching and feedback throughout a new hire\'s training journey. . Prepare and implement action plans based on learners needs. . Provide performance updates and recommendations to business leaders. . Participate in calibrations to ensure consistent scoring and feedback. . Provide additional communication support to tenured colleagues when required. Qualification . Strong verbal and written communication skills, must be a clear and strong speaker . High proficiency in facilitation and instruction using various training delivery methodologies, Understanding of Virtual Training tools, Adobe, WebEx etc. preferred . Well-developed coaching and performance management skills . Organizational agility - ability to flex and adjust to meet changing business needs (variable shift patterns could incorporate nights/weekends/changing delivery requirements) . Ability to lead in a fast paced and dynamic environment & strong interpersonal skills to interact at all levels . Strong critical thinking and analytical skills ability to interpret various data sets into clear performance trends . Highly motivated, with a high level of personal accountability and manage multiple priorities with a sense of urgency . Graduate in any discipline . Technical knowledge of English communication - intonation, syllable, Indianism etc. . Presentation, Feedback & Coaching skills . Experience in delivering core Voice & Accent and Communication Training . Passionate About Customer Service & Relationship Care and . Strong Interpersonal Skills And Ability To Interact At All Levels. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: . Competitive base salaries . Bonus incentives . Support for financial-well-being and retirement . Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) . Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex . Generous paid parental leave policies (depending on your location) . Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) . Free and confidential counseling support through our Healthy Minds program . Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

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