Job Description

:

Job Responsibilities

In this role, you will have a direct reporting line into the Executive Director and will be directly responsible for managing the operations team. You will be responsible for understanding the key metrics and risk components within the team and manage the team to meet the financial goals and objective put forth by the LOB, while partnering globally with all the Stake holders viz. Operations, QA & Technology teams.

• You will manage people working within the team / department and strive improve performance standards attained
• You\'ll manage team performance standards to achieve and exceed business expectations
• You will manage resources and capacity across multiple projects simultaneously and ensure optimum utilization of resources with NIL impact to business operations
• Identifies, manages and mitigates process risks and issues and timely escalation as necessary.
• You will Coordinate the tracking and resolution of defects using the defect management process.
• You have to provide Weekly Scorecard, Status Reporting and MIS.
• Leads communication calls with Technology, QA, Business and Operations teams.
• Provide regular status reporting to relevant business areas and build strong working relationships with technology, product and operations to succeed in delivery.

Required Qualifications

• Bachelors or Master\'s Degree with 12 years of post-qualification experience with Minimum of 8 years of work experience in a Bank / Financial institution. Should have the experience of managing a team of 20-30 employees.
• Strong Leadership, People Management, Capacity and Resource Management along with strong analytical ability and influencing skills
• Strong verbal, written, presentation and facilitation skills. Ability to present concise, direct and timely communications to executives, management and key partners. Advanced knowledge of Microsoft Office, i.e., excel, word, power point, etc.
• Ability to thrive in a rapidly evolving environment and be self-motivating

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

JPMorgan Chase