Job Description

Job Reference
* JR00093426



Job Summary
* Cluster Manager - 3in1/Senior Cluster Manager - 3in1


Job Purpose
“This position is open with Bajaj Finance ltd.” "BFL is building a Super App encompassing all its Products and Services. The Objective of the team is to deliver a nimble and cutting edge Mobile App which hosts all relevant BFL products and services. The PMO team would closely coordinate and work with multiple project stake holders- Business COEs, Wallet Sales team, Service, Operations and Collections functions, Marketing and IT to ensure a seamless and succesful delivery of the Super App. Being a Mobile app platform, its imperative to build this as a minimal click framework to reduce customer effort. The 3 in 1 Project Management Unit will coordinate for creating User story documentation with respective businesses and functions, Refine these requirements and curate the same to create horizontal solutions on the Super App. The team would then work with Marketing team for the UI/UX and IT team for the technolgy delivery of the app platform. "


Job Duties & Key Responsibilities
* Duties and Responsibilities - "1. Project planning and reporting  Manage Project requirements for building the Super App, specific to Customer service fucntionalities. • Act as a liaison between business and technology groups to facilitate communication both ways Create Business User Stories, Undertake Gap Analysis and prepare Approach • Handling complex ideas and break them down into concise and effective requirements Interacting with product development teams / technical teams and articulating the requirements into modules of the Mobile App. Manage and contribute in Internet and Mobile Banking solutions design  Generate ideas for project improvement and brainstorm impact with counterparts in Functions and COEs and gauge feasibility with IT team  Add strategic value to processes through competition mapping and best practices adoption.  Scout the technology landscape to ensure adoption of emerging solutions and maintain innovative edge  Participate in presentation with project priorities, timelines, quarterly plans, etc. to Vertical Head for sign-off  Prepare overall project plan for execution of projects and prioritize projects based on those with large impact or horizontal level impact  Prepare monthly updates and reports on project status and progress to be shared with Project Head and other Vertical Heads, seek inputs on course correction 2. Project lifecycle management  Understand change requirements and evaluate to take decision on selection of projects based on impact and extent of change  Guiding the team for scoping of the project along with the relevant stakeholder for critical projects  Conducting discussions with IT, on major projects on issues related to deviations on delivery and timelines, and work on the revisions  For all projects in post-production, guide sustenance monitoring to ensure appropriate approach is adopted, to better understand pilot response/ feedback and ensure smooth and stable pan-India execution Provide functional and technical support in resolving Production issues and Customer pain points.  Guide team on the external practices / research may be followed operational processes and application in our business scenario 3. Project management  Review the project plans prepared by the team, for all projects, and provide inputs on enhancing effectiveness and efficiencies and deliver within timelines  Review achievement of project milestones, adherence to timelines, etc.; Resolve issues, roadblocks and escalations to ensure delivery as per desired objectives  Engage with business stakeholders/ Verticals to provide status update on projects (for business/ Verticals initiated projects) and to update on delays / issues / deviations and agree on revision of timelines/ scope of project 4. Team development  Participate in recruitment process to identify the right talent at various positions within the team  Establish individual performance expectations and regularly



Required Qualifications and Experience
* "• MBA/Post Graduate Degree • 2-3 years’ experience in Managing and buiding Service Framework for lending/ Insurance/ investement business • Understanding of customer complaints, Request types, Collaterals and common custome asks • Visualise the design from a customer point of view to enable a self service architecture encompassing all service modules • Exposure to building and managing Mobile Lending Applications • Grounds up work in building and delivering lending mobile app is preferred • Technology orientation and attitude to challenge status-quo. • High degree of passion and self-belief. • Collaborative work style to engage with peers & colleagues in other functions across the company. • Exceptionally high motivational levels and a self-starter. • Should possess the below skill sets: - Team Management Skills - Relationship Management skills - Excellent Communication & Interpersonal Skills - Negotiation Skills & influencing skills - Analytical & Problem Solving skills"