Job Description

Cluster manager HDFC- BB - Tiruppur
Summary
Experience Required:
7 - 10 Years
Location:
Tiruppur (Tamil Nadu)
Category:
Insurance


1) Job Purpose

To derive Insurance Business from an assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance.
To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but
also to make sure there is a consistent growth in the business every quarter.

2) Dimensions

What are the areas (in quantitative terms) the job has an impact on?

Dimension Remarks 1. Manpower (Nos.) - Direct 3-4
2. Business Impact - AP Target - Rs. 3-5 cr p.a.

3) Job Context & Major Challenges
(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?
Key Challenges for the role –
Market Volatility as BSLI predominantly sell unit linked policies
High dependency on third party/relationships who may have their own priorities so alignment is the key.
Balancing between the process requirement and expectations of the Channel partners

4) Accountability
a. Achieve Targets (Premium & Revenue) in order to contribute in overall growth of the company :
1Continuous interaction with the channel partners
2Mapping all the key decision makers and ensuring that the same information is shared with the superior
3Aggressively downloading all the RnR activities running by the organization.

b. Executes smooth function of the sales and other processes in order to maximize business potential.
1Communicate any process change or change in any rules and regulations by the help of different training modules.
2 Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks

c. Ensure relevant people in the right place right time in order to maximise the productivity
1 Understanding the strength of the resource and depending on that allocating job responsibility
2Evaluating the opportunity of each business unit and allocating targets as per that
3 Recruit, develop and train team members to maximize productivity

d.Execute the right method of business acquisition in order get the profitable mix for the organisation

1Scrutinise the business on a regular basis and give the relevant information to superiors
2Interact with the customers through welcome calls

e) Achieve Persistency targets as per the company norms so that renewals take place on time
1)Communicate with customers and
2) Resolve queries as and when required to ensure that renewal takes place on time

5) Job Purpose of Direct Reports
Unit Sales Managers: To achieve the Sales target for the assigned relationship as per the functional goals.

6) Relationships (If Applicable)

Internal : Frequency : Nature -To Log-in and receipting Policies.
Support Executive’s - Daily- to Log-in and receipting Policies.
Trainers - Monthly - For arranging trainings for the team as well as for the relationships.
HR - As and When Required- Mainly recruitments and man power related issues.
Issuance Coordinator -Daily- To Ensure the policies are Issued on time.
Client Service -As and When Required-Service related issues.

External -Frequency -Nature
Relationship - Daily -Business Development and to ensure the smooth sailing,