Hiring for fast-growing start-up Company that delivers groceries in 10 minutes flat through an optimized network of dark stores Qualification: Experience: 3 Years Hotel Management Degree/Diploma Graduate Experience : 8 - 10 years of experience in Hotel and Retail /QSR Industry Location: Powai Mumbai Responsibilities: Leads Operational Excellence and the Customer Experience 1. Role models expected behavior and coaches team on hospitality standards 2. Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Cafe expectations 3. Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner 4. Empowers the team to satisfy Customer needs and resolve concerns 5. Removes barriers to delivering Hospitality behaviors during shift Builds Team Talent 1. Treats all team members fairly and with respect 2. Supports the training of new team members 3. Recognizes team members for team contributions 4. Holds team members accountable for their behavior and performance 5. Provides coaching to team members to improve performance 6. Provides communication to team about goals and performance Drives Sales Growth 1. Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements 2. Executes new product rollouts 3. Responsible for system growth as well new store sales Flexibility and Adaptability 1. Acts quickly to solve problems in area of responsibility 2. Provides feedback and suggestions to improve performance 3. Is flexible with work schedule as business needs 4. Understands and complies with all procedures and policies 5. Provide action plans to address issues and opportunities and effective execution of the same 6. Seeks to understand goals and results and how they personally contribute to them Plans and Communicates 1. Discusses issues with other support functions of the circle and prepares the action plan 2. Discusses the business plan and brings out the alignment 3. Involves entire team by communicating goals, results, and action plans Expands the footprint 1. Identify the new locations for the business expansion in line with the business strategy 2. Responsible for new restaurant operating days and prepare the propose the capex calculation 3. Understand and observe the completion closely and update stakeholders and plan to tackle the competition Responsible and drive Bottom Line 1. Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines 2. Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines 3. Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive What We\xe2\x80\x99re Looking For \xef\x82\xb7 People with endless curiosity and hunger to learn \xef\x82\xb7 Owners who will think of Caf\xc3\xa9 as their own venture \xef\x82\xb7 Operators obsessed with customer experience Interested candidates can share there resumes on jay@acme-services.in Job Type: Full-time Salary: \xe2\x82\xb9500,000.00 - \xe2\x82\xb91,200,000.00 per year Schedule:

• Day shift

Work Location: In person Speak with the employer
+91 7719818697