Job Description

Responsibilities & Key Deliverables

Develop and execute Cluster-level Strategy along with RBH for increasing Vehicle Reporting of SCV Range of vehicles.Ensure topmost level of Customer Satisfaction through increased quality of customer handling at Dealerships.Liaison with Technical Cell for all the escalated concerns.Increase dealer profitability by various service schemes.Project the service activities, initiatives taken in the area office in the organization for cross fertilization of ideas.Guide the Service Mechanics in technical problem solving and debottlenecking at the dealerships.Ensure coordination at back end for availability of Spares, establish system and processes to reduce turnaround time.Provide feedback on competition new service schemes launched to the RBH.To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues.Conducting service audits periodically as per the company norms.Product training of the dealer, workshop manager and service mechanics

Preferred Industries

Sales

Education Qualification

Bachelor of Engineering; Bachelors of Technology; MBA

General Experience

He must have 6-10 years experience in Auto Industry

Critical Experience

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective

Strategic Business Orientation_Anticipating and Leveraging Business Opportunities

Strategic Business Orientation_Strategic Foresight

Strategic Business Orientation_Global mind-set

Leadership through Sustainability_Strategize around,Sustainability Drivers

Leadership through Sustainability_Frugal mind set

Leadership through Sustainability_Stakeholder focus

Leadership through Sustainability_Triple Bottom Line Sensitivity

Customer Focus_Customer Sensitivity

Customer Focus_Customer Delight

Customer Focus_Service Orientation

Innovation Led Transformation _Idea Orientation

Innovation Led Transformation _Change catalyst

Innovation Led Transformation _Risk Taking with Responsibility

Result Orientation with Execution Excellence_Effective Project Management

Result Orientation with Execution Excellence_Passion for Quality

Result Orientation with Execution Excellence_Accountability for results

Result Orientation with Execution Excellence_Agility with discipline

Leveraging Human Capital_Exponential synergy

Leveraging Human Capital_Team development

Leveraging Human Capital_Entrepreneurial engagement

Leveraging Human Capital_Appreciating diversity

Weaving Passion and Energy at Work_Being Passionate about work

Weaving Passion and Energy at Work_Working without Barriers

Weaving Passion and Energy at Work_Blending Fun with work

Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

Consumer Focus

Product Knowledge & Application

Territory Coverage Optimization

Warranty Management

Service Quality

System Generated Secondary Skills

Capability Building

Manpower Management

Decision Making

Project Management