Job Description

Responsibilities & Key Deliverables Customer satisfaction- Strive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segment. Market Share- Set Target for area office market share gain. Create winning strategies against competition. Review performance, identify root cause and initiate corrective actions. Plan for sales for N+2 month. PBIT - Optimise zonal incentive scheme. Utilize of zonal marketing budgets effectively. Ensure optimum debtor no of days for the zone. Dealer Management- Ensure dealer motivation and engagement. Sustain Dealer principal relationship. Align policies wrt manpower, funds and infra. Expansion of channel- Set Up Adequate Primary and secondary Channel Touch Points. New Dealer identification. Take counter actions against Non performing dealer\'s. Customer satisfaction- Strive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segment. Networking and stakeholder management- Synergise with network partners - MMFSL,SBI, MIBL, MFCWL etc. Build and sustain relationship with influencers in govt depts and key accounts Preferred Industries Consumer FMCG / Food Automotive Industry Education Qualification MBA Masters Dip. In Business Administration Post Graduate Dip in Business Admin Post Graduate Dip in Business Mgmt General Experience Core Automotive Sales/ FMCG sales, Experience of 15-20 years Critical Experience Experience of managing a region being regional sales head for at least 3-4 years Mahindra Leadership Competencies Strategic Business Orientation_Business Perspective Strategic Business Orientation_Anticipating and Leveraging Business Opportunities Strategic Business Orientation_Strategic Foresight Strategic Business Orientation_Global mind-set Leadership through Sustainability_Strategize around,Sustainability Drivers Leadership through Sustainability_Frugal mind set Leadership through Sustainability_Stakeholder focus Leadership through Sustainability_Triple Bottom Line Sensitivity Customer Focus_Customer Sensitivity Customer Focus_Customer Delight Customer Focus_Service Orientation Innovation Led Transformation _Idea Orientation Innovation Led Transformation _Change catalyst Innovation Led Transformation _Risk Taking with Responsibility Result Orientation with Execution Excellence_Effective Project Management Result Orientation with Execution Excellence_Passion for Quality Result Orientation with Execution Excellence_Accountability for results Result Orientation with Execution Excellence_Agility with discipline Leveraging Human Capital_Exponential synergy Leveraging Human Capital_Team development Leveraging Human Capital_Entrepreneurial engagement Leveraging Human Capital_Appreciating diversity Weaving Passion and Energy at Work_Being Passionate about work Weaving Passion and Energy at Work_Working without Barriers Weaving Passion and Energy at Work_Blending Fun with work Weaving Passion and Energy at Work_Learning from Failures System Generated Core Skills Change Management Relationship Management Dealer Management Financial Management Market Acumen Industry Analysis Regulatory Compliance Market Intelligence Performance Management Project Management Project Planning & Execution Risk Analysis Customer Satisfaction Understanding Customer Needs Lead Generation Enquiry Management Channel Development Service Initiatives & Campaigns Service Business Planning Market Share Analysis Root Cause Analysis Sales Budgeting & Costing Dealer Evaluation & Selection Consequence Management Networking Stakeholder Management Key Account Management System Generated Secondary Skills Capability Building Consultative Selling Credit Management Service Orientation Statutory Compliance Designing Customer Experience Manpower Management Manpower Planning Market Research Order Management Competitor Analysis Product Knowledge & Application Sales Planning Territory Coverage Optimization Working Capital Management Customer Sensitivity Price Benchmarking Service Management Promotional Activities

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