Job Description

At EY, you\xe2\x80\x99ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\xe2\x80\x99re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Service Now Project Lead
Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY\xe2\x80\x99s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
The opportunity This job entails providing technical leadership to the ServiceNow Development team. Ensure that the ServiceNow platforms are managed effectively, patched and upgraded on a timely basis. Provide guidance and mentor junior team members. The selected candidate:

• Leads the Development & Engineering team in area of specialism and develops the team to ensure it has the right capability
• Contributes to the strategic direction within area of specialism including standards, culture and ways of working in line with departmental strategy
• Strategically leverages networks to drive innovation, best practice and a continuous improvement culture
• Drives the relationship with other departments and significantly contributes to the development of the design, technology, product development and vendor strategy

Your key responsibilities

• Leads the Development & Engineering team in area of specialism and develops the team to ensure it has the right capability
• Contributes to the strategic direction within area of specialism including standards, culture and ways of working in line with departmental strategy
• Strategically leverages networks to drive innovation, best practice and a continuous improvement culture
• Drives the relationship with other departments and significantly contributes to the development of the design, technology, product development and vendor strategy
• Motivates direct team to accept change and adapt priorities in order to meet changing demands. Adapts personal approach to meet the needs of different or new situations
• Collaborates with individuals inside own team and with other teams to complete project work. Maintains strong relationships with internal/external customers and business stakeholders. Builds a broad network of strong relationships across the organization
• Develops, coaches, and mentors\xe2\x80\x99 members of the team and provides development assignments. Communicates performance expectations and monitors and evaluates performance of members of team to ensure plans are met

Skills and attributes for success

• Highly advanced knowledge of designing, developing, and debugging solutions
• Proven experience with ServiceNow configuration elements (LDAP, VPN, SSO/SAML, etc.)
• Domain Separation, ITSM, CSM, ITBM, IRM
• Deep understanding of the software development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment

To qualify for the role, you must have

• Bachelor\'s Degree in Computer Science, Engineering, IT, Mathematics, or related field preferred
• Exceptional relevant experience in either an internal or external software or platform engineering role, or similar, with expert technical knowledge in assigned specialism
• Expert technical knowledge and experience in delivering software / platform engineering solutions (depending on specialism), providing broad and deep technical advice and managing user requirements and process and standards maintenance
• Significant people leadership and stakeholder management experience

• Expert in JavaScript development in ServiceNow components
• Experience with Web Services Integration (SOAP, REST, and JSON)
• Experience with System / Process Automation (Orchestration)
• Experience with the Software Development Life Cycle (SDLC) processes including client requirement analysis and system design
• DevOps experience
• Experience with governance/service management / operations
• Experience managing remote teams
• Certified System Administrator
• Certified Application Developer
• Certified in ITIL Foundation (v3 or v4)
• Bachelor\'s degree in Business, Engineering, IT, Science, other Technical qualification or related field preferred
• More than 15 years in a corporate IT environment
• Good experience in client-facing roles
• Experience of working with multi-location teams
• Delivery using modern methodologies especially SAFe Agile, Iterative, Waterfall, etc.

Ideally, you\xe2\x80\x99ll also have

• Microsoft

• TOGAF
• Zachman
• ITIL
• Cisco
• (ISC)2
• CEH
• SAFe
• PMI

What we look for

• A self-starter, independent-thinker, curious and creative person with ambition and passion

What we offer As part of this role, you\'ll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here\xe2\x80\x99s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of
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