Client Success Manager
Year Mohali, Punjab, India
Job Description
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Customer Success Manager
Responsibilities:
+91 8899777931
Responsibilities:
- Establish clear client retention goals.
- Process milestones for the clients and employees to work.
- Assist customers with setting up and navigating programs or software.
- Promote the value of the product.
- Upsell services and products with the brand image.
- Promote value through customer experience.
- Assist in creating training courses and educational materials.
- Review customer complaints and concerns and seek to improve the customer experience.
- Sustaining business growth and profitability by maximizing value.
- Analyzing customer data to improve customer experience.
- Holding product demonstrations for customers.
- Proven work experience as a Customer Success Manager or similar role.
- Experience working with brand image and promoting value through customer experience.
- Exceptional ability to communicate and foster positive business relationships.
- Technical skills required, as they relate to the use of the product or service.
- Accountability and personal organization are essential.
- Experience in managing a diverse group and training each according to company standards.
- Health insurance
- Leave encashment
- Fixed shift
- Monday to Friday
- Night shift
- Yearly bonus
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
- Bachelor\'s (Required)
- client relationship: 2 years (Required)
- Night Shift (Required)
+91 8899777931
- Health insurance
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Job Detail
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Job IdJD3054491
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMohali, Punjab, India
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EducationNot mentioned
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ExperienceYear