Job Description

Title: Client Services Manager

OVERVIEW

KBR's history is built on the pioneers that set the standard across a variety of industries over the last century. Today, we continue that legacy by developing groundbreaking solutions for government and industry clients. We deliver science, technology and engineering solutions to governments and companies around the world Our team comprise approximately 29,000 people globally, with customers in more than 80 countries and operations in 40 countries.

KBR is proud to work with its customers across the globe to provide technology, value-added services, and long- term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver

Proud History Bright Future

KBR is committed to creating safe, collaborative work environments, where all ideas, views and input are respected and considered, regardless of race, religion or gender identity.

INCLUSION AND DIVERSITY

At KBR, we are passionate about our people, sustainability and our Zero Harm culture. We are at the heart of our commitment to and ongoing journey toward being a more inclusive and diverse company. This commitment is central to our team of teams philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient and safer. We are making big strides in creating a more inclusive and diverse workforce, where all ideas and viewpoints are welcome and encouraged.

We Deliver -- Together

WORK LIFE BALANCE

KBR provides excellent family-friendly benefits for team members like Remote Working Opportunities, Flextime, supportive Leave Policies and benefits.

EQUAL OPPORTUNITY FOR ALL

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

CLIENT SERVICES MANAGER (CATALYSTS)

:

Experience: 5+ years of Experience

Role - Technical Advisor (Catalyst)

POSITION SUMMARY

Reports To: Catalyst PSL Sr. Director, Houston Technology Center

Interfaces: KBR Technology PSL Teams

KBR Engineering/Project Operations Teams

KBR Sales team

KBR PEQ/Catalysts PSL Team

KBR Automation & Process Technology Team

Plant Owner's Engineering, Operations & Maintenance teams

• Main point of contact for development and delivery of all catalysts-related technical services for clients that employ KBR's Proprietary Process Technologies.
• Provide technical services for KBR catalysts-based technologies namely, Ammonia, Maxofin and K-COT (fluidized bed catalytic processes) and K-SAAT (fixed bed alkylation catalyst) and other similar applications.
• Maintain strong client relationships within the customers' organization with an intent to position KBR as the preferred catalyst technical services provider.

• Work closely with Catalyst PSL/Business Development teams to maximize the catalyst opportunities with new and existing clients.
• Set up client database that captures key aspects of all client interactions including past and future technical service needs.
• Effective management of interfaces with KBR Sales, Technology PSLs, Engineering & Project Operations, Catalyst PSL, Proprietary Equipment and Modular PSL, and Automation & Process Technology (APT) teams.
• Generate periodic catalyst performance/ optimization reports utilizing client supplied data
• Prepare comprehensive reports covering client site visits and associated catalysts technical services delivery.
• Comply with all the site and KBR safety & security requirements.
• Understand and provide solutions to troubleshoot client catalyst issues.
• Periodically share the data analysis reports highlighting areas requiring (catalyst) operations attention.
• Help client optimize catalytic reactor performance.
• Provide loading and start-up assistance of catalytic reactors as needed for KBR's clients. Sometimes on short notice.
• Provide on-site optimization and troubleshooting support as needed for KBR's clients.
• Proactively create customer success/value creation stories which can be used as references to support the process of acquiring future clients for the continued growth of KBR's Catalyst Technical Services Business.
• Participate in the delivery of plant operations training courses on behalf of the KBR Technology Training Services Team, as needed.

• Bachelors of Engineering degree specializing in Chemical Engineering awarded by a recognizable University.
• Overall 5+ years' experience in operating and providing plant engineering related services for a world scale process facility. Experience in syngas, refinery, petrochemical facilities preferred.
• 5+ experience in delivery of catalyst technical services in one of the major catalyst companies serving the hydrocarbon process industry preferred
• Proven client engagement and technical services delivery experience for process technology services, engineering services, equipment and catalyst services and/or plant automation.
• Experience specifying technical service offerings and/or process engineering services required
• Must have strong leadership, interpersonal and communications skills; written, verbal and presentation skills
• Need to have a flare for developing client relations with a pro-active attitude to go the extra mile to deliver quality technical services in a timely manner
• Proficiency in English language required. Preferred knowledge of another major language such as Mandarin or Spanish
• Willing to travel domestic and international, 50% as needed
• Proficient in the use of Microsoft Office computer software products required and experience with process simulation tools, process data historian preferred.