Job Description

EbizON is looking for a Client Services Manager- Digital Marketing to join our team in our Noida office. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The ideal candidate comes with experience as a client service manager who will be responsible for delivering seamless, joined-up expertise to our customers. Job Responsibilities

• Manage a team of Digital Marketing Experts to ensure prompt and quality delivery to assigned clients.
• Consistently deliver proactive communication with clients. When client issues arise, address or expeditiously escalate and resolve the issue.
• Manages and prioritizes daily tasks, activities, and processes of the team to maintain SLAs.
• Initiate and lead kick-off, weekly, and monthly calls with the client and prepare & present weekly/monthly reports.
• Drive overall client satisfaction through effective coordination and communication of client deliverables
• Ensure that an accurate and up-to-date record is maintained regarding the status of all projects being worked on
• Demonstrate leadership to both the client and internal partners, delivering project objectives professionally and with high quality
• Instill confidence with the client and serves as a primary public face of EbizON’s high-quality service delivery offering

Preferred Qualifications/ Requirements

• 6- 10 years of overall work experience
• Proven Team Management experience
• Knowledge of Digital Marketing
• Comprehensive knowledge of customer success management practices

About Us:
We're an international team specializing in building technology products & then helping brands grow with multi-channel demand generation marketing. We have in-house experience working for Fortune companies, e-commerce brands, technology SaaS companies & VC-funded startups.
We have assisted over a dozen billion-dollar companies with consulting, technology, operations, and digital agency capabilities in managing their unique brand online.
We have a fun and friendly work culture that encourages employees personally and professionally.
EbizON has many values that are important to our success as a company: integrity, creativity, innovation, mindfulness, and teamwork. We thrive on making life better for people by providing them with peace of mind.
The people here love what they do because everyone from management understands how much it means living up close to someone's ideals, which makes every day feel less stressful, knowing each person has somebody cheering him. Equal Opportunity Employer:
EbizON is committed to providing equal opportunity for all employees, and we will consider any qualified applicant without regard to race or other prohibited characteristics. Flexible Timings:
Flexible working hours are the new normal.
We at EbizON believe in allowing employees to choose when and how to work. It helps them thrive and also balance their life better. Global Clients Exposure:
We aim to provide excellent customer service and want our employees to work closely with clients worldwide. That's why you'll find us working closely with clients worldwide through Microsoft Teams, Zoom, and other video conferencing tools. Retreats & Celebrations:
With annual retreats, quarterly town halls, and festive celebrations, we have a lot of opportunities to get together. Leave Policy:
Leave policies to allow 52 weekends and 32 days of leave per year, plus maternity, paternity, or sabbatical allowances. IMuOb3F59v