Job Description

Looking for a Rockstar Client Service Coordinator

About Frontier:

At we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In three years, we\'ve never lost a client.

About The Role

One of our clients, , is looking for a Client Service Coordinator. TVP NYC was founded in 2012 by Jason Sochol and Omri Bokjo, from noticing non profit merchandise, branding and e-commerce solutions, which helps other organizations to execute on their goals, visions and dreams. TVP\'s been a part of the launch of hundreds of successful businesses such as ecommerce start-ups and established enterprises which open new stores or launch new items. Merchandise and Sourcing, Operations & Fulfillment, Agency Services, and E-commerce Technology are just a few of its services. Wherever the customers\' demands are, TVP\'s focus is on filling in the gaps. TVP is the missing link in the puzzle!

Job Responsibilities

• Have a customer service mentality with a natural desire to reach the best possible outcome
• Thrives working in a fast-paced startup environment and a small team - juggling multiple priorities and making things happen fast
• Have experience using e-commerce tools and enjoys learning new tools and systems (Should be able to execute tasks on Shopify (Returns, exchanges, shipping Questions, etc)
• Work with team to research and resolve open questions
• Excellent written and communication skills
• Should be proficient with Google sheets/Microsoft excel
• Should be emotionally strong and have thick skin while dealing with angry customers/clients
• Impeccable organization skills, attention to detail, and ability to handle high volume and manage your own time
• High customer empathy and the ability to handle objections
• Comfortable using Google suite (Docs, Sheets, Slides, Sites)
• Computer Skills => can easily learn to use new systems (Asana, CS platforms, Front, etc.)

• A flair for sales process with prior experience
• Upbeat, enthusiastic, pleasant personality and attention to detail
• Excellent listening skills and energetic phone presence
• Professional, competitive, determined, and results oriented
• Flexible, open-minded, and able to deliver success despite ambiguity
• Dedicated to tracking and improving performance and efficiency on a daily basis
• Desire to learn a consultative approach to selling our products and services

• 1-2 years prior operations or similar experience
• Excellent internet for video calls
• Ability to work on the US time zones
• Excellent English, including understanding of a wide array of idioms (assessed via written, phone and video tests)

• Competitive annual salary between $8,500 to $9,500 depending upon the experience
• Health Insurance
• Learning opportunities
• Working in a great culture

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