Job Description

The Cisco Asset Manager
Will deliver Asset Management service for multiple Cisco customers. Will serve as the single point of contact to the customer, partner and internal Cisco stakeholders, including the Sales/account and Customer Experience teams for managing, tracking, reporting and resolving issues with the customers' Cisco IB data.
The individual would be supporting our customers in their effort to run the lifecycle of HW and SW assets in their networks to mitigate operational and financial risks, optimize Total Cost of Ownership and improve the overall customer experience.
This is a customer engagement role
which requires customer engagement/service experience – the role requires Asset Managers to work directly with Cisco’s customers/partners and collaborate with Cisco CX (aka Customer Experience) teams to deliver clean IB insights and enable a smooth lifecycle management to the end customer.
Job Duties and Responsibilities
Accountable to ensure that the customer IB is in the correct contract, location, and service coverage level
Lead implementation of Asset Management service for Cisco’s customers
Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and present IB Business insights to customers
Learn customers' processes relating to Installed Base data management; recommend changes to improve Installed Base data management
Identify discrepancies and execute processes for handling Move, Add Change, and Delete (MACD) activities
Provide ongoing IB maintenance support to customers
Cross functional collaboration required to execute on tasks
Job Skills Required.
The right candidate should have ability to:
Understand Cisco business model – know how Cisco sells, Cisco product portfolio and GTM strategies - D
Interpret large raw data sets; conduct data analysis and audits –
high level of excel mastery (
macros
, Pivots, Formulas and Slicing), ability to work through large data and understand reporting - M
Take ownership of customer data purity -
Develop and lead execution of action plan to update Cisco databases with improved IB data - M
Excellent communication skills, bold, assertive and possess a sense of ownership of the assigned customers
Lead client calls, participate in quarterly business reviews, and conduct on-site visits (where required - M

Ability to use reporting tools, download data, analyze data
Produce reports for Customers, Account Teams, and other stakeholders- D
Ability to work independently and in a cross functional team environment- M
Eligibility & Qualifications
Bachelor degree/Graduate
Experience:
At least 4 years of overall customer engagement experience (mandatory)
2 years of relevant experience (desirable)
Highly organized with solid project management and time management skills-
Responsive and timely in delivering on commitments
Positive demeanor and good work ethic
Knowledge of Cisco products and services (desired)
Why you'll love Cisco
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact.
You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
Imagine a more secure and smarter world with unlimited bandwidth. If you want to be part of a company that is making that vision a reality, Cisco is the place to be. At Cisco, we continue to develop products that change how we live and communicate, how enterprises run intent based networks, and how Data Centers run faster with more efficiency, capacity and scalability than ever before, enabling our ecosystem to be smarter. The network of tomorrow will allow for content and creativity limited only by the imaginations of its users.
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• 
  We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.