Job Description

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• Ownership and leadership of a project team within Agency Collateral Onboarding
• Typically responsible for daily activities of a group (individual contributors, Supervisors/Team Leaders) in the Account Initiations, Setup & Entitlements area.
• Responsible for acting as a liaison between Client Service and all the operations units servicing clients
• Partner with product and internal CIB colleagues to effectively address client issues that fall outside of internal and client SLA\'s
• Proposes and implements procedures to deliver responses to customers, organizes workflow and processing activities, and ensures resource allocation.
• Makes recommendations on process improvements and provides guidance on more complex operating procedures.
• Participates in the development of goals and execution of strategies within a department
• Leads the team meetings and brings issues to the attention of senior managers.
• Reviews reports and scorecards to gauge health of KRIs and KPIs. Assists in preparation of operational plans.
• In an individual contributor role, functions as a lead contributor with advanced knowledge of area of specialization and significant exposure to broad department activities.
• Participate in various department and team projects to exceed Client expectations.
• Establish and maintain relationships with internal / external clients at multiple levels in order to effectively assess service levels and work to continually improve the operational effectiveness.
• Extensive people management experience; responsibilities will involve right hiring and staffing recommendations. Will be responsible for people development, talent management & people retention process.

Qualification & Skill Sets Required

• Graduate of a bachelor\'s degree with at least 6-8 years of relevant experience in process management and team management.
• Knowledge on the capital markets & custody operation will be an added advantage.
• Excellent organization & time management skills. Should exercise good judgment in prioritizing client deliverables.
• Has to be extremely client-focused and result-oriented in approach.
• Should be a quick learner and should possess excellent Analytical skills.
• Excellent people management skills and engagement.
• Effective communication, negotiation & conflict handling is mandatory.
• Should understand the big picture and think out of the box to resolve client problems.
• Keen attention to detail and ability to understand complex processes.
• Maintain composure in stressful situations.

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world\'s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase