Job Description

JOB TITLE- CLIENT ACCOUNT MANAGER

JOB PURPOSE : To assist the company in reaching goals and objectives related to sales, productivity and profitability

ACCOUNTABILITIES :

- Develop and maintain professional relations with the client

- To ensure smooth operational service levels are met and client satisfaction is achieved. Implement and monitor team performance metrics & creating reports.

- Demonstrate management skills such as leadership, planning, and organization.

- Drive sales through marketing companies to ensure SLAs are met and targets achieved. Operate & liaison as the lead point for all clients and marketing companies.

- Coordinate with the stakeholders to ensure everything is streamlined and ensure a smooth work process.

- Responsible for the timeliness and accuracy of reports sent.

- Prepare reports & analyze data for senior management.

- Arrange training for external marketing company associates and internal team and ensure they perform the best.

- Travel to cities to meet the client and visit marketing companies to ensure better results.

- Pay strict attention to detail & analyze reports to ensure the same is cascaded to all concerned.

- Supervise and coordinate with team members to ensure all deadlines have been adhered to.

- To bring in innovative ideas and optimize processes to ensure faster and more reliable growth.

- Create and manage growth and operations strategy and act as an interface between the client and the MCs.

- Develop new ideas for future offerings with the mission to develop business.

- Implement strong processes and drive efficiency to deliver consistency and reliability.

- Knowledge of drafting service-level agreements & client contracts

QUALIFICATION:

- Graduate in any discipline

- A Master's degree will be an added Advantage

JOB KNOWLEDGE, SKILLS & EXPERIENCE:

- Relevant experience in handling operation processes and driving sales.

- Knowledge of Microsoft Office and advanced excel

- Good communication & people skills

- Organizational/multitasking skills

KEY RELATIONSHIPS/ CUSTOMERS: Marketing Companies