Job Description

Citrix Admin This role has been designated as \'Edge\', which means you will primarily work outside of an HPE office. : Who we are : Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

Citrix Admin This role has been designated as \'Edge\', which means you will primarily work outside of an HPE office. : Who we are : Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today\'s complex world. Our culture thrives on finding new and better ways to accelerate what\'s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Eligibility & Qualification: . Bachelor\'s degree in Engineering (or Equivalent). . Minimum 5 years of relevant experience in Enterprise Managed Service environment. . Certification on the latest track like Citrix CCA-V, CCP-V, ITIL is an added advantage. . Flexible to work in 24X7 support environment. . Minimum level should be INT if applying as part of Internal Job Posting. Technical Skills: . Admin, Operate and Manage Citrix Farm. . Experience in Citrix Virtual Apps and Desktops 7.x, 19 xx, 20 xx LTSR Suite . Experience in managing Citrix Virtual Apps and Desktops via Studio. . Experience in Citrix cloud, Citrix cloud connector . Install and configure FS Logix. . Experience in provisioning method using MCS technology. . Experience in publishing third party applications. . Good knowledge in PVS technology. . Good knowledge in random Citrix Desktops. . Good knowledge in Citrix Storefront, License Server, and Director . L2 troubleshooting skills in publishing and published applications. . Good knowledge in XenServer . Good knowledge in VMware vCenter and ESXi. Key Responsibilities: . Resolve customer\'s issues via telephone, email, or remote sessions. . Reproducing issues in inhouse Lab. . Identify and escalate issues in a timely manner to vendor according to process guidelines. . Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. . Collaborate with other technology teams in diagnosing and isolating the cause of complex issues . Maintain quality on case documentation, SLA timeframes and operational metrics. . Performs within the Productivity Measure of the team (scorecard). . Handle Problem Management, Post Incident Reviews and RCA. Non-Technical Skills: . Excellent written and verbal communication skills. . Commitment to deliver high quality product and solution support. . Must achieve excellent customer satisfaction. . Take ownership and work with high productivity and efficiency. . Support other team members and seek their advice to make decisions on complex issues. For internal movement: . Approval of the employee\'s current manager is required. . Employees are expected to notify their manager prior to an interview. . Employees in Performance Improvement Plan are not eligible to apply What We can offer you : . A competitive salary and extensive social benefits . Diverse and dynamic work environment . Work-life balance and support for career development . An amazing life inside the element! Want to know more about it Lets Stay connected: https://www.facebook.com/HPECareers https://twitter.com/HPE_Careers #services, #pns and #zerto #Pointnext Job: Services Job Level: Specialist Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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