Job Description

As a Team Leader in CAS Market Operations, you\'ll be responsible for managing day to day BAU activities and team management while leading process improvement.

Responsibilities:
Authenticate requests/ perform due diligence prior to processing the request as per the documented procedure
Open customer records in appropriate branches and systems, ensuring correct linkages and downstream impact.
Ensure 100% accuracy in Confirmation recipients and SSIs Maintenance on the systems as per procedures with zero tolerance related to client data breaches.
Present innovative ideas and demonstrate ability to implement under supervision of managers and stakeholders
Ability to partner and work seamlessly in collaborative manner
Support team and peers to achieve team objectives and goals
Maintaining account mapping between the various systems.
Data analysis / research and remediation function based on assignments.
Ensure the procedural guidelines are followed
Maintenance of Standard Operating Procedures \\"SOPs.\\"
Receive, investigate, and respond to internal queries in a timely and accurate manner
Maintain MIS report as required.
Maintain accurate volumes / productivity
Support the Process Manager through investigation, analysis, and provision of relevant data to resolve stakeholder queries as required.
Facilitate the completion of regular and ad-hoc client, investor, and regulatory reporting requirements in a timely, accurate, and professional manner
Escalate with urgency any instructions that are unclear or cannot be processed in a timely manner to the appropriate party for clarification

This role requires a wide variety of strengths and capabilities, including:

Ability to communicate effectively and interact with individuals in and outside of the team
Be a self-starter, with ability to work on own initiatives and to learn quickly
Good problem solving skills
Ability to work under pressure in a volume driven environment
Ability to be flexible, follow tight deadlines, organize, and prioritize work
Ability to work quickly, with accuracy, and with minimum supervision
Relevant financial industry experience
Bachelor\'s degree or equivalent, preferred
Proficient in Microsoft Office products including Word, Excel, Access, and Outlook

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.