Job Description

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Wholesale Payments Overview

• World's largest wholesale payments network - Treasury Services, Merchant Services, Trade and Commercial Card.
• Clients make payments anywhere in the world, in any currency using any method of payment.
• Complete suite of products and services (Payments, Liquidity, Trade and Finance) with real-time insights and expert client advice.
• Payment solutions that cover the full spectrum of treasury and payment services, enhancing ability to manage cost, complexity and risk.

Within Treasury services, Cash Operations delivers cash management, liquidity and escrow services. These allow clients to execute local and cross-border payments, as well as manage their working capital effectively.

The candidate will be part of the Cash Operations Change Management (CTB) Team that drives Operations Change Management and Strategic Initiatives at country and regional levels. For this role, the candidate is responsible for the growth of the e-Commerce business by enhancing customer experience, and managing customer fulfilment, technology and infrastructural plans working in partnership with business stakeholders and functional partners. The role is set in a fast-paced, digitally-centric environment, requiring the individual to oversee implementation of e-commerce projects from start to finish. The candidate must be able to manage multiple projects as well as be an energetic, collaborative and results-oriented team leader who is technologically savvy with good business acumen.

Responsibilities

• Responsible for supporting regional Change-The-Bank (CTB) management in managing initiatives focusing on e-Commerce and High Growth Tech segment.
• Lead the collaboration with cross-functional team on e-Commerce related activities
• Work with stakeholders in implementing e-Commerce strategic and tactical programs
• Manage and review e-Commerce operations and processes
• Leverage latest technology and market trends to optimize operations process
• Implement new technologies to support long term business growth
• Oversee fulfilment activities against established procedures and service level agreement
• Ensure all operation procedures are in compliance with industry and legal regulatory rules and guidelines both locally and globally
• Build exceptional relationship with business partners and stakeholders to drive business agenda
• Ensure sufficient internal controls and procedures to minimize risk - able to drive the risks and controls agenda including working with local operations managers on external and internal audits/regulatory reviews/inspections
• Presentation of business updates to Senior LOB Executives

Qualifications

• University/Masters Degree with at least 5-8 years Operations/Technology and/or Product experience with good understanding in eCommerce, FinTech or Payment Innovation. Prior experience working in these fields are preferred.
• Full understanding of Treasury Services business, operations and technology strategy
• Technologically savvy. Good knowledge in Data Analytics/Data Visualization and/or Intelligent Automation on prior portfolios coverage will be an added advantage
• Excellent written & oral communication skills in English
• Willingness to take ownership and accountability to deliver business goals - execution to achieve specific desired results
• Proven ability to use appropriate methods and a flexible interpersonal style to motivate and build a cohesive team for achieving local, regional and global goals and objectives
• Proven ability to identify opportunities and promptly initiate action and escalate potential risks to minimize loss
• Strong commitment to providing high standards of quality client service
• Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements
• Effective time management skills to meet strict deadlines and team objectives
• Ability to effectively address and manage conflict
• Ability to communicate pro-actively and openly with internal and external business partners - to executive level
• Proven ability to implement and manage change across direct units as well as remote units
• Strong Risks and Controls mindset. Proven track record in handling audits and regulatory requirements
• Strong team player and be able to work with functional partners/stakeholders to deliver results.

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.