Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. We are seeking a confident operations leader with a high EQ and a passion for driving scale, transforming culture, organizational effectiveness, standardization, and productivity using dynamic leadership, data-driven problem solving, and process improvement methodologies. As Chief of Staff (COS) to the SVP Global Technical Support, you will work side by side, often in confidence, serving as a critical extension of SVP\'s vision, leadership, and voice. You will connect dots, elevate insights and trends, and generate ideas. You will be a key driver of any number of strategic initiatives, and you will help shape and amplify the intent and the messaging of the SVP, both internally and externally. This position will own the formal charter to drive operational efficiency and effectiveness - partnering with cross-functional groups to deliver programs and projects that enable us to operate as a cohesive, integrated team. What You Get To Do In This Role: Planning + Strategy Work closely with the SVP, Global Support Leadership, and other executives to align strategies, objectives, and activities. Collaborate with leadership to develop annual and multi-year objectives that align with company-wide goals. Create any number of complex business case-type presentations - analyzing data, determining how best to present the information, and creating the slides. Be in the know attend high-level meetings with the executive team from which you will develop actions, strategies, and deliverables on behalf of the SVP. Work with SVP to optimize program spend mix planning & budgeting, headcount planning and modeling. Requires tight collaboration with finance FP&A, HR, as well as entire Global Support Leadership Team and Partners. Identify unstructured problems and drive operational, business strategies, and solutions across the GCS and partner organizations. Operations Drive key initiatives for SVP. May require defining and leading cross-functional teams. Drive and support operational meetings. Including Annual Operating Planning, Quarterly Business Reviews (QBRs), Board meetings, All Hands meetings, staff meeting and other communication events. Own programming for SVP staff meetings to maximum effectiveness, including agenda, notes, guest speakers, actions, and reporting. Identify and take on ad hoc strategic projects. Work closely with SVP\'s executive assistant to develop a process to effectively manage the SVP\'s time. Collaborate with business partners across Development, Global Cloud Services, Customer Outcomes, IT, and Product organizations to ensure alignment on go-to-market strategy. Support executive and customer support leadership reporting requirements. Communications Work closely with internal stakeholders and corporate communications to drive customer support\'s executive internal and external facing communications. Communicate SVP priorities, activities, and results to the larger organization, while ensuring deliverables are met. Recommend communication opportunities. Critical Success Behaviors Effective Communication - Understanding of effective communication concepts, tools, and techniques ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Flexibility and Adaptability - Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment ability to adapt as needed. Influencing - Knowledge of effective influencing tactics and strategies ability to impact decisions within and outside own organization. Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems ability to apply this knowledge appropriately to diverse situations. Relationship Building - An ability to work with a high level of integrity, driving outcomes through obstacles, an ease in building trust, strongexecutive presence, and a passion for winning. Qualifications To be successful in this role you have: BS/BA degree in Business, or related discipline or relevant work experience. 15+ years of experience in management consulting, operations, program management roles in a technology organization OR high-tech/SaaS industry experience. Discretion, executive presence, strong verbal, and written communication skills. Ability to communicate appropriately at all levels of the organization. Advanced MS PowerPoint, including the ability to take complex data and simplify it for decision making. Advanced problem-solving, conflict resolution, active listening, and time management skills. Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement. Ability to learn quickly and pick up tools, systems, and processes in a short amount of time. Experience working in a fast-paced, team environment. Proven, strong team player - able to work strategically and in a hands-on fashion. This person should have experience in both large, sophisticated company environments as well as small high growth companies. High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results. JV19 For positions in the Bay Area, we offer a base pay of $198,600 - $357,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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