Job Description

CHIEF MANAGER

Chief Manager - Central Quality - Operational Excellence - BFSI (8+ years). A varied role for professionals having minimum 8 years of experience in quality management, quality assurance, process excellence, operational excellence, lean six sigma and knowledge management frameworks.

If this sounds exciting, apply with us!!!

Location: Gurgaon

Your future employer:

A leading, global group with a strong foothold in specialty financial services serving millions of customers across the full spectrum.

Responsibilities:

• Ensuring identification of key quality controls at a Business & Client level
• Setup Quality and Knowledge Management frameworks to support Operational sustainability
• Performing yearly study / assessment of all Quality and linked metrics to determine improvement areas
• Developing roadmap to improve Process Quality and Efficiency
• Managing and taking accountability of Quality personnel assigned to ensure the Quality framework is being driven as expected.
• Conduct internal/external benchmarking and in-sighting for best practice identification and replication

Requirements:

• Minimum 8+ years work experience as a Quality Consultant with organizations in Insurance and Insurance Broking, Human Capital Benefits, Banking, Financial Services, Ecommerce
• Excellent project management skills
• Graduate with 8 - 9 years work experience with at least 4 years in Quality, PEX or Insurance Operations.
• Black Belt / Green Belt Certified is a must, with extra weight age on the number of projects completed.
• Certified Black Belt experience with knowledge of Minitab/R/other statistical analysis tools is Mandatory for Chief Manager Role.
• Experience in design thinking, RPA and methodologies other than DMAIC will be preferred

What is in it for you?

• An opportunity to define, lead and coordinate the Research for the company
• An opportunity to work with clients closely
• A high-performance culture with phenomenal career progression

Reach Us:

If you think this is the right opportunity for you, feel free to apply or forward your application with your updated resume at for further discussions.

Disclaimer:

Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment.

We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.