Job Description

Drive adoption and proficiency of changes across the organization in compliance with clients and internal processes
Lead and implement change initiatives related to business processes, services and technologies.
Develop change strategies and plans including stakeholder assessment and engagement, cross team communications, software deprecation alignment/adherence, development environment and production change readiness
Oversee change execution in accordance with project plans, production version availability, resource planning and client approvals.
Develop short and long-term goals, KPIs, and objectives, and develop and execute against agreed business plan.
Lead internal Change Advisory Board meetings, clearly demonstrating awareness of change dependency and service risk and impact
Lead and facilitate meetings with clients to ensure an understanding of the current procedures and develop a regular change adoption plan.
Own and deliver change management reporting including, but not limited to change volumes, monthly change plans and post change assessments

Key Competencies
Self-starter with ability to self-regulate and problem-solve independently through obstacles in a dynamic, fast-paced environment
Team player who openly shares information, helps others, and is open to new ideas and going the extra mile when needed
Results-driven with a strong ownership mentality and drive to deliver on schedule; maintains realistic estimations and escalates proactively when necessary
Superior abstract thinking abilities
Motivated to learn about new industries, master new technologies, and push technological boundaries

Yourskills,experience,and qualifications
Required

Experience in technical customer facing role and ability to demonstrate strong customer focus
5-8 years' application support experience of large-scale eFX systems and architectures [SB1]
Excellent communication and interpersonal skills
Knowledge of ticket management systems
Troubleshooting and data analysis skills with strong logical approach
Ability to work on own initiative
Ability to work and perform well under pressure

Preferred
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required