Cell Head Customer Quality
Year Hosur, Tamil Nadu, India
Job Description
Section
QAD - CQ
Job posted on
Jan 28, 2022
Employee Type
White Collar
Experience range
8 years - 12 years
Purpose
Understand and meet the customer needs & usage conditions post sales.
Role Description
- Monitor and initiate action for customer complaints, warranty failures
- Co-creates cost effective solution along with subject matter experts including supplier for customer complaint resolution
- Resolve interface issue between sections and function for the customer satisfaction improvements.
- Ensure adherence to change management process for the customer complaint resolution.
- Providing timely feedback on customer usage, requirements and product performance to NPD and Manufacturing teams (including extended manufacturing facilities) and ensuring closure
- Ensure section's daily work management adherence.
- Develop team competency aligning to customer and business need
- Escalate and involve section head to resolve / conclude the bottle neck issue
- Leverage digital / technology to improve speed of problem resolution and team productivity.
Requirements
- Educational qualification must possess at least a Engineering/equivalent
- Experience in handling Quality related activities > 10 Years of experience.
- Knowledge of Product / Process assembly , trouble shooting and dealer service requirements.
- Knowledge on IATF-16949 requirements
- Experience in handling team
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Job Detail
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Job IdJD2889440
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHosur, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear