Cec Team Leader Vrm Branch Banking Vrm
Job Description
Job Role: . Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. . Collaborating with fulfilment teams to ensure best in class conversion ratios. . Ensure availability of trained
Job Role: . Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. . Collaborating with fulfilment teams to ensure best in class conversion ratios. . Ensure availability of trained manpower to maintain production at 100% capacity. . Meet cost to income ratios as determined by Score card. . Adherence to Standards of Performance. . Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: . Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. . People management skill essential. . Experience in working in a tele-sales or relationship management in BFSI preferred. . Certified in AMFI/IRDA. . Good listening skills and strong communication abilities. . Team Player.
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Job Detail
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Job IdJD2926127
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThane, Maharashtra, India
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EducationNot mentioned
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ExperienceYear