Cec Team Leader Inbound Retail Liabilities Customer Experience Center Contact Centre Inbound
Job Description
Job Role .Responsible for managing a team of 15-18 officers handling inbound calls in Retail Liabilities .Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks .Manage Floor to monitor discipline on floor, resolve officer\'s queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc. .Manage escalated customer calls (complaints) with end-to-end resolution .Graduate .Minimum 5 to 6 years of relevant experience in servicing of financial products and at least one year in managing a team .Excellent communication skills - Verbal & Written .Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays .Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc .Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity .Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
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Job Detail
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Job IdJD3042503
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear