Job Description

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Organization Description

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.



The OA is a key position within the Wholesale Loan Operations. The candidate is expected to deliver on the following tasks and requirements -

Core :

a~ Adherence to laid down QUALITY & QUANTITY SLA's.
a~ 100% compliance to process related policies, guidelines and controls.
a~ Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
a~ Escalates issues as required to the management.
a~ Liaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, other Banks, Trustees, etc)
a~ Process transactions on the loan system - Loan IQ, Monitor the loan maturity report and loan queue.
a~ Timely follow ups with the agent / customer for any missing notifications.
a~ Ensure all the funding within the SLA are been completed the same day.
a~ Keeping track of the open items and taking appropriate action within the deadlines provided.
a~ End to End responsibility for clearing exception breaks
a~ Ensure that the standard operating procedures are adhered to and are always updated.
a~ Participation in process improvement and automation.
a~ Update the MIS/KPI on a daily, weekly or monthly basis.
a~ Ensure adherence to the quality control standards that have been set for the process.
a~ Undertake adhoc duties and project work to assist the Management team
a~ Support business during resiliency and BCP situation

Skills/Attributes/Academic Qualifications needed:

a~ Bachelor's degree with a minimum of 5 plus years of relevant or lending service experience in a back office/BFSI space
a~ Candidates with knowledge of loan systems like loan IQ will hold an added advantage
a~ Candidates must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems
a~ Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to loans operations
a~ Strong MS office and Analytical skills
a~ Works with a risk & control mindset
a~ Open to shifts
a~ Ability to work under pressure and deal with high volumes
a~ Good communication skills

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.