Job Description

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Responsibilities

• Partner with relevant stakeholders to document requirements, working closely with technology development teams to ensure user acceptance criteria are met prior to implementation
• Establish working relationships and routinely interface with: project sponsors, business stakeholders, Technology, Subject Matter Experts (SMES), and other functional partners.
• Represent the user group by presenting document requirements to the technology teams, Gather stakeholder input and signoff as required
• Support the testing teams\' understanding of requirements and test functionality as needed
• Assist with Governance of new requests by participating in discussions for inclusion in Product Backlog
• Demonstrate increasing levels of business and technical acumen in order to effectively bridge the gap between business and technology
• Gain understanding of the application in order to suggest approaches and design
• Provide timeline estimates to project plans as needed
• Provide sign off to technology team that requirements are understood
• Participate in regular project meetings to report on deliverables
• Provide oversight to the UAT Team and coordinate user testing as needed
• Partner with appropriate resources to provide/complete required project documentation (process flows, gap analysis, procedures, etc.)
• Provide user support during production incidents and proactively communicate status

Skills and Qualifications

• BA/BS degree or equivalent work experience required
• Experience in loan operations and/or loan technology preferred
• Agile/Scrum project management methodology experience is a plus
• Strong analytical, communication (verbal and written), and delivery skills
• Able to work well in a team environment
• Proficiency in MS Office applications, including MS Word, MS Excel, MS Visio and MS PowerPoint
• Able to work with cross-functional teams and interact with all staff levels
• Able to operate semi-independently, follow tight deadlines and prioritize work
• Demonstrates increasing levels of business and technical acumen in order to effectively engage with Feature Team and bridge the gap between business and technology

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

JPMorgan Chase