Job Description

DESCRIPTION

Job summary
Amazon.com operates in a virtual, global e-Commerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, e-Commerce platforms, web services for developers.

The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Process quality is a set of process and Audit mechanism to improve the process capability of catalog creation and updating process. The main focus is to eliminate the source of a defect and establish the control mechanism for the influencing factors of defects

Amazon's Retail Business Services (RBS) team is looking for a dynamic and talented Quality Expert for Quality Assurance. If you are a talented, detail-oriented, and enthusiastic Quality Assurance personnel who is passionate about quality and delivering the best customer service, then we want to hear from you!

Core Responsibilities

Measure catalog quality from process aspects and trigger the defects patterns for Systemic fix
Conducts regular audits of activities related to functional area and educates the team on quality errors
Performs quantitative analysis of key process indicators to identify opportunities for process improvement
Uses data to drive decisions related to operational issues and highlights issues to be corrected.
Responsible for providing support for data collection, preparing reports, and where appropriate pushing back & realigning expectations to multiple stakeholders
Monitoring & Coordinating E2E Catalog Quality improvements
Responsible for effective planning and execution for onboarding the new task without impacting quality.
Conducting Weekly meeting with process owners to drive the Quality improvement actions and piloting the solutions
Managing CAPA for the quality Issues
Root cause analysis and contribute to write correction of error ( COE)
Proactively identify the defects in the process and suggest solutions to prevent the defects
Experienced in training and mentoring the process associates
Owns goals and targets for QA such as defect reduction and catalog quality improvements and manages escalations for predefined tasks
Executes process-wide priority projects to improve operations performance in association with the operations team
Basic Qualifications
Bachelor's degree or at least 3 years combination of education and work experience.
2+ years of successful audit experience in manufacturing/service/product quality.
Exceptional interpersonal skills, ability to build relationships and influence others without authority.
Strong written and verbal communication skills, with an ability to communicate effectively at all levels of an organization.
Flexible to work in shifts (including night shift), weekends, and overtime as per business requirements and subject to statutory norms
Strong organizational and project management skills, including prioritizing, scheduling, and time management.
Proactive attitude, detail-oriented, and a team player.
Proficient in Excel
Basic knowledge in SQL, ETL & Phython
Preferred Qualifications

Hands on experience in FMEA & Statistical tools
Experience in 7 QC Tools
Experience in creating SQL & Phython queries

BASIC QUALIFICATIONS

Bachelor's degree or at least 3 years combination of education and work experience.
2+ years of successful audit experience in manufacturing/service/product quality.
Exceptional interpersonal skills, ability to build relationships and influence others without authority.
Strong written and verbal communication skills, with an ability to communicate effectively at all levels of an organization.
Flexible to work in shifts (including night shift), weekends, and overtime as per business requirements and subject to statutory norms
Strong organizational and project management skills, including prioritizing, scheduling, and time management.
Proactive attitude, detail-oriented, and a team player.
Proficient in Excel
Basic knowledge in SQL, ETL & Phython

PREFERRED QUALIFICATIONS

Hands on experience in FMEA & Statistical tools
Experience in 7 QC Tools
Experience in creating SQL & Phython queries