Job Description

Do what you love. Love what you do.

At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team Join the Delivery Operations team at Workday, where we ensure the success of our customer's deployments by supporting Workday's global services ecosystem. You will join a group in our team that focuses on Delivery Assurance (DA) support.
We're now growing our team in Pune, India and are looking for our first Pune-based colleagues to be a part of our resourceful group.
This is a great opportunity to develop your career at Workday as you learn about Workday deployments and become a go-to expert on Workday's Delivery Assurance!

About the Role

The person in this role will work to support the DA Managers, Engagement / Project Managers, and Consultants within Workday's Global Professional Services Ecosystem to ensure the successful execution of the DA activities for our customers' deployments. This will entail:

• Review Checkpoints as part of the DA process for various Workday Product Areas. This involves reviewing content to ensure completeness and accuracy to enable the project to proceed and ultimately ensure the success of our deployments
• Support the Global Professional Services Organization with all incoming inquiries regarding the Delivery Assurance Program and reviews
• Identify opportunities for business process improvements and make recommendations as appropriate
• Generate recurring and ad hoc DA reports for the professional services leadership

If you're looking to build your career at Workday and make connections across the services ecosystem, this isn't an opportunity to miss!

Please note - This role will be based on USA work hours in Pacific Standard Time

About You

Basic Qualifications

• 10+ years' experience in analyzing data, reports and dashboards and a willingness to "dive into" systems and formulate new ideas on how to better support stakeholders
• Ability to work independently and to work effectively with multi-disciplined teams using a combination of business and technical skills

Other Qualifications

• 5+ Years' experience in spreadsheet programs (ex. Excel, Google Sheets, Smartsheet). Expertise in Excel VBA a plus
• Undergraduate degree or equivalent experience.
• Passion for internal and external customer service and excellence driving high quality in the finished product; attention to detail is critical to success
• Accomplished in process improvement, defining technical requirements, project administration, and operations
• Excellent organization, time management, presentation, process documentation, problem solving, and communication skills
• Proficient in G Suite, Excel, Word, and PowerPoint

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!