Job Description

Bloomreach is the world's #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

Discovery, offering AI-driven search and merchandising

Content, offering a headless CMS

Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern Manchen, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit

We are seeking a Business Operations Manager who can help with strategic business benefits and objectives. You will plan, direct and coordinate business operations and reporting.

Role & Responsibilities

• Responsible for creating operational dashboard from customer reported issues, Supports monthly and quarterly business reviews and provides analysis for business dynamics
• Analyze data from multiple source and derive intelligence on patterns of issues
• Use data driven approach, analyze business performance and identify root causes of problems and support the change management program to implement the future state
• Helps drive operational perfection and provides analysis and metric reporting across various pillars
• Identify develop, and report KPI to executive and the cross-functional leadership team
• You should be comfortable with analytics tools , databases and presenting ideas and theories from analysis of data.
• Provide data analysis, identify key trends,provides business insights and prepares reports to enable operational improvement through the strategic management and analysis of business drivers and practices by leveraging predictive modelling

Minimum Requirements

• Bachelor's degree in Science/Engineering with at least 8 years of experience in a large multi-national company with exposure to various aspects of the business.
• Experience and understanding of Customer Support/Services, processes and policies are a strong plus
• Strong analytical skills to identify trends & patterns in data and interpret, synthesize, and communicate results
• Strong organizational and time management skills, including ability to manage multiple priorities and timelines
• Ability to work in fast paced organizations, prioritize what is important to the business and influence decision makers to achieve desired results.
• Excellent written/verbal communication and presentation skills.
• Attention to detail and a strong sense of urgency to deadlines
• Experience working on Salesforce Dashboards and Reports
• Knowledge of SQL/Rest API to extract data from multiple sources

Great to have But Not Mandatory

• Experience leading the predictive analysis in high volume business in fast paced companies
• You have Experience with Bloomreach specific products like Discovery /Content /Engagement
• Experience working on Tableau and analytics related to Tableau

Regional benefits

• Annual medical insurance coverage for yourself and your dependents
• Annual master health check-up up to 4000 INR per month
• Statutory retirement benefits (Provident Fund Gratuity)

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More things you'll like about Bloomreach:

Culture:

A great deal of freedom and trust. At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

We have defined our and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

We believe in flexible working hours to accommodate your working style.

We work remote-first with several Bloomreach Hubs available across three continents.

We organize company events to experience the global spirit of the company and get excited about what's ahead. * We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

The elaborates on our stellar 4.6/5 rating. The Culture score is even higher at 4.9/5

Personal Development:

We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. * Our resident communication coach
is available to help navigate work-related communications & decision-making challenges.*

Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

Subscription to Calm - sleep and meditation app.*

We organize 'DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

We facilitate sports, yoga, and meditation opportunities for each other.

Compensation:

Stock options are granted depending on a team member's role, seniority, and location.*

Everyone gets to participate in the company's success through the company performance bonus.*

We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

We celebrate work anniversaries -- Bloomversaries!*

*Subject to employment type. Interns are exempt from marked benefits for the first 6 months.

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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