Job Description

Lead operations to ensure digital marketing service delivery is undertaken to the required enterprise operations & controls standards to meet the business expectations.
Establish and maintain business standards for accuracy, productivity, and reliability
Manage the daily functions of the business
Prepare annual performance review and re-evaluate processes
Ensure regulatory, compliance, and legal rules are followed
Manage budget to align with goals of the business
Drive and motivate the team and establish a business and risk-focused culture of high performance, ownership, accountability, transparency, and sustained performance
Drive the team towards continuous process improvements, identifying opportunities for increasing productivity, efficiency, accuracy, and improving controls and were ideas to eliminate waste are encouraged.
Build and foster collaborative relationships with business partners and stakeholders. Ensure there is a regular connection with key stakeholders to review performance, priorities, and other business initiatives.
Develop requisite reporting & business metrics to monitor and drive the right outcome for the business operations.
Demonstrate ability to challenge existing processes where they do not align with the Target Operating Model and suggest solutions to bring efficiencies in the process
Understand the cost of operations and continuously look at opportunities to drive the cost down without impacting the delivery.
Managing the customer support department's day-to-day functions.
Handling escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction
Manage and train customer service executivesJob Type: Full-timeSalary: From ?30,000.00 per monthSchedule:

• Day shift

• Hyderabad, Ranga Reddy - 500085, Telangana: Reliably commute or planning to relocate before starting work (Required)

• total work: 1 year (Preferred)
• IT management: 2 years (Required)