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Inviting applications for the role of a BA, Remote WindTech Engineer
The ideal candidate will have an excellent balance of people, organizational, and technical skills, the role requires understanding of engineering drawings, service parts, spare parts, vibration analysis including prior knowledge of resolving electrical, mechanical, and hydraulic malfunctions. Previous experience in Inspecting, diagnosing, adjust, or repair of offshore wind turbines will be added advantage. The applicant should be willing to remotely work on heavy industrial machines across the globe which are generating millions of records and run 24X7.
Responsibilities
1. Case Management
o Monitor the 1st tier product support queue in ServiceNow and claim any unassigned cases that is in the queue
o Understand the need (s) of the case creator from a technical and admiration standpoint where the requestor need assistance / information
o Write the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow
o Triage the case to concerned technical team if case requires additional inputs from other support team
o Manage the overall case Touch Time, Turn Around Time and closure of the case that is assigned.
Type of cases to be managed
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