Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of a AM, Remote WindTech Engineer
The ideal candidate will have an excellent balance of people, organizational, and technical skills, the role requires understanding of engineering drawings, service parts, spare parts, vibration analysis including prior knowledge of resolving electrical, mechanical, and hydraulic malfunctions. Previous experience in Inspecting, diagnosing, adjust, or repair of offshore wind turbines will be added advantage. The applicant should be willing to remotely work on heavy industrial machines across the globe which are generating millions of records and run 24X7.
Responsibilities
1. Case Management
o Monitor the 1st tier product support queue in ServiceNow and claim any unassigned cases that is in the queue
o Understand the need (s) of the case creator from a technical and admiration standpoint where the requestor need assistance / information
o Write the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow
o Triage the case to concerned technical team if case requires additional inputs from other support team
o Manage the overall case Touch Time, Turn Around Time and closure of the case that is assigned.

Type of cases to be managed

• Updating data related to field contacts of wind farms in e-SCADA platform
• Correcting life census of wind turbines by connecting remote desktop of particular windfarm
• Creating and distributing special instructions developed by product engineering team to the field team and customers
• Creating and distributing daily and weekly wind farm health report by analyzing the data available on ServiceNow
• End of warranty replacement / repair claims management by identifying the issues raised by customer and assigning the case to the correct technical group for resolution

2. Technical Support

o Monitor the 2nd tier product support queue in ServiceNow and claim any unassigned cases that is in the queue
o Understand the need (s) of the case creator from a technical standpoint where the requestor need technical product related assistance / information
o Write the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow
o Triage the case to concerned technical team if case requires additional inputs from other support team
o Manage the overall case Touch Time, Turn Around Time and closure of the case that is assigned.

Type of cases to be managed

• Perform oil analysis by reviewing the oil sample reports with the plm document
• Gearbox torque arm pin displacement analysis by reviewing the data sheets received from the wind farms
• End Of Warranty analysis of
• Correcting life census of wind turbines by connecting remote desktop of particular windfarm
• Reviewing the elastomer damper images to analyze the wear and tear on the component
• Listening the audio clip to analyze the damage on main rotor bearings
• Reviewing the cable images to identify damage category and estimating the remaining life cycle of the cables
• Reviewing the blade images to identify damage category and estimating the remaining life cycle of the cables
• Review the engineering drawing of the components to identify the part number and its quantity and specifications
• Study the lab report of oil to find out the contamination of iron available in main bearing oil lubricant

3. Remote Monitoring of Vibration in Wind Turbine

o Monitor the 3rd tier product support queue in web based portal where events and anomalies from the wind turbines are triggered
o Write the technical recommendation to field engineers to perform inspection & troubleshooting to find root cause for events and anomalies to eliminate any downtime for the wind turbines

Type of events and anomalies to be managed

• Data analysis to identify faults, determine severity, and write detailed reports on your findings
• Diagnose anomalies related to sensor location on the wind turbines generating faulty data
• Analyze and diagnose events related to sensor circuit values on the wind turbines generating faulty data
• Analyze and diagnose events related to RPM and power generation on rated wind turbine data
• Resolve data quality issues of the wind farm to show correct number of wind turbines communicating to the wind server
• Vibration analysis on wind turbine components (main rotor bearing, gearbox and generator) by looking at trends, time wave form, spectrum and modes
• Configuration checks on newly added wind farms to ensure data processing to back-office tools
• Validate wind turbine performance after onsite troubleshooting by field engineer by looking at trends, time wave form, spectrum and modes and close the service event

Qualifications
Minimum qualifications

• B.E / B.Tech - Mechanical Engineering

Technical Skills

• Proven experience, including certification of ISO Category I or equivalent, with machinery vibration analysis.
• Experience working with other predictive maintenance technologies and practices.

Key competencies

• Strong communication skills; skilled at cross-functional and cross-organizational communication
• Attention to detail and good articulation skills.
• Ability to traverse both vertically and horizontally in a large organization

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
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