Job Description

Overview of Citi

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Team/Function Overview

Global Legal Solutions (GLS) is dedicated to providing Citi's Global Legal function with the operational support necessary to fulfill its mission of delivering innovative solutions and services for Citi's Global Legal Department. GLS is a team of diverse individuals located around the world possessing a variety of legal, financial, technological and operational skills and experience. The group manages strategic law firm relationships; partners with Operations and Technology to provide the legal technology infrastructure needed to manage legal matters and mitigate risk; and provide financial discipline and business intelligence used to manage legal spend.

The Legal Program Services sub-team within GLS provides support to the Citi Global Legal function in relation to the delivery of complex/critical/large regulatory and risk & control initiatives spanning multiple business lines that have an underpinning Legal component. The team applies expert business analysis and project management skills to a wide array of initiatives spanning multiple ICG and GCB business lines whilst partnering closely with the appropriate Legal teams to successfully deliver outcomes.

A business analyst / project manager is required to support GLS Legal in executing against it's regulatory transformation and strategic re-platforming agenda. The individual will support the program manager across a variety of projects in analysing processes, collate information from cross business lines, provide options and present recommendations to a range of business problems. From a project management perspective, the individual will help formulate plans, track deliverables and assist in preparation of material for various governance forums, manage key stakeholders in and outside of the Legal Department. This individual will work closely with product lawyers, business implementation teams, technology and external legal counsel to ensure the timely delivery of Citi Legal department's project goals. It is crucial that the individual is self-motivated, driven and solution-focused.

Key Responsibilities

The individual will be aligned to regulatory, risks & control as well as efficiency and process optimization related projects.

Manage one or more workstreams end-to-end, maintaining overall accountability, leading required analysis, working group meetings and workshops with stakeholders including preparation of meeting materials, as well as managing vendor teams to drive solutioning. Working across the Legal function and obtaining the desired inputs from various stakeholders in a timely manner.

Elicit, prioritize and document requirements from multiple stakeholders

Gather, analyze, document and validate requirements - create BRDs - using recognized Business Analysis techniques (data analysis, process analysis, interviewing, process mapping, etc.).

Mapping 'as-is' and 'to-be' business states, identifying opportunities for improvement, options for change, modelling different scenarios, analysing impacts of change, and summarise options & recommendations

Work with the Legal SMEs and business functions to gather requirements and document functional specifications and process flows. Perform detailed process analysis, host workshops to confirm understanding and present proposed solutions back to team leads and management.

Develop, track and maintain project plans, the status of deliverables and the RAID log; Manage project risk, issues, assumptions and dependencies with a strong focus on ensuring there are clear owners and resolution dates;

Plan, create and execute a detailed task list based on high level goals and objectives;

Manage technology and vendor teams as required, liaising with internal and external stakeholders to ensure success

Document meeting minutes, maintain scorecards and other PMO updates, summarising meeting actions, following up on outstanding items, escalating issues as necessary;

Support the project team with creation and maintenance of standard project/programme documentation as required

Communicate changes, enhancements, and modification of deliverables verbally or through written documentation - to project managers, vendor teams, sponsors, and other stakeholders so that issues and solutions are understood.

Within the workstreams they are responsible for, facilitating and finding practical and simple solutions to complicated problems without sacrificing quality or core functionality by guiding and supporting business reviews, performing impact analysis and summarise options & recommendations.

Perform impact assessments and cost/benefits analysis for proposed solutions

Create user guides and detailed runbooks (e.g. go-live checklists / runbooks) ensuring business and stakeholder buy-in is obtained

Achieve consensus and obtain sign-off from key stakeholders on the requirements documents.

Demonstrate versatility by managing a variety of projects ranging from process optimization, repapering/contract remediation to technology and non-technology initiatives

Participate in vendor/technology demonstrations, testing, quality reviews.

Work with and manage third party vendors on various implementations and provide subject matter expertise.

Lead the User Acceptance Testing (UAT) by creating test scripts, engaging the proper testers, providing training, documenting issues and risks, and collaborate with technology on the necessary fixes and/or enhancements prior to sign off and deployment.

Provide training as needed

Monitor and Control all steps of the project, including post implementation roll outs

Knowledge/Experience

At least 5 years of experience supporting projects from a PM/BA perspective

At least 6-8 years work experience in Banking & Capital Markets or Consultancy.

Significant experience of managing large scale, complex and regulatory projects

Exposure to Legal and Compliance highly beneficial

Risk & Control Background preferred

Deep experience of financial markets in at least one domain e.g. Loans, Derivatives, Securities

Experience in developing comprehensive project plans ideally in MS-Project

Experience of facing off to senior stakeholders

Managing scope creep - impact analysis, applying control and communicating the change and any impact to relevant parties

Diligent tracking of open items and RAID items to closure

Exposure to Legal and Compliance highly beneficial

Skills

Excellent interpersonal skills - including good verbal and written communication, presentation skills and the ability to lead and facilitate meetings and workshops with a range of stakeholders.

Strong quantitative and qualitative problem-solving skills, being able to diagnose root cause of issues

Strong verbal, written, presentation and interpersonal communication skills.

Excellent PowerPoint and Visio skills with ability to create business focused presentations and clear process flows.

Strong time management skills; efficient at multi-tasking and able to work under pressure to deliver multiple business demands on-time, to a high standard.

Excellent data analysis skills, ability to analyze data using Excel including pivot tables, macros and functions.

Qualifications

Undergraduate degree essential

Any Change / Project Management certification beneficial

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Competencies

Proven ability to prioritize workload and shift activities to meet business needs and department goals

Ability to build effective business relationships

Results-oriented, hardworking, dedicated problem solver with a positive personality and can-do attitude

Strong project management skills and attention to detail

What we Offer

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

23 days paid annual leave

Award winning pension scheme,

Life assurance and

Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi's commitment to growing a diverse workforce.



Job Family Group: Project and Program Management



Job Family: Project Management



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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