Job Description

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CIB, Wholesale Payments Global Client Testing Technology Product Manager - VP

Payments
J.P. Morgan Payments provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.

DEPARTMENT DESCRIPTION:

TestingXP Program is a multi LOB team working to facilitate and improve the Client onboarding experience for our external clients to JP Morgan and manage internal environment availability and stability for internal clients. The team consists of Solution managers and application developers to help envision and build the future of how JP Morgan offers their payment offerings to their clients.

ESSENTIAL FUNCTIONS:

• Support Client onboarding ensuring the highest Client experience processing through the Client Testing Environment,
• Manage development of Toolsets to improve Implementations use of the Client testing environment,
• Provide assistance to the Technology Coordinators.
• Utilise AGILE development project plans as agreed for each identified development incorporating the methodology used within the SDLC ensuring transparency and communication of progress and blockers,
• Own technology incident management process ensuring environment readiness,
• Attend regular Multi-team meetings to review the project against the plan.
• Update internal tracking reports on a weekly/monthly basis.
• Provide support to team colleagues as required.
• Either through own initiative, or through teams, be a pro-active member of the department, working to reduce implementation cycle time
• Participate in scoping meeting(s) with client to ensure product and technical requirements are understood and satisfied in accordance with the client\'s business and technical needs, as well as, the firm\'s capabilities
• Participate and act as the technical support on recurring project status meetings
• Use and analyze tracking tools and systems consistently and accurately to document current status, issues, and risks for all active projects and highlight areas of improvement
• Partner with the Testing Team to establish possible enhancements for future investment or development
• Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements
• Review and Highlight improvements to Product lifecycle events for Client onboarding from Implementations / Technical Implementations and Client Testing
• Adhere to all JPMorgan Chase department policy and procedures

SPECIFIC EXPERIENCE/SKILLS REQUIRED:

• Experience in working with corporate and / or Financial Institutions clients an advantage
• Strong verbal, written, and interpersonal communication skills
• Strong presentation skills and negotiating skills essential
• Expertise in time management
• Team player
• Experience in project management and analysis an advantage
• Experience in Technology Product management
• Process Improvement experience an advantage
• Understanding of the SDLC and AGILE methodology an advantage,

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About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world\'s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

JPMorgan Chase