Job Description

About us Burgundy Brand Collective is one of India\'s fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce\' Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts - a marketplace for curated gourmet gifts and Papabubble - an artistic, youth-oriented global candy brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. Position - Customer Service Executive As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values. Duties & Responsibilities :- Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions - Replenishing retail shelves as per store requirement - Managing store visual merchandising and managing customer billing and gift-wrapping - Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations - Maintaining a safe and healthy work environment - Following the cleaning and hygiene guidelines set by the store Candidate Qualifications & Skill Requirements :- Candidate should ideally have 2- 3 years of experience in the similar profile - Graduate in any stream. Hotel Management qualification/ course will be an added advantage. - Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality - Good written and verbal communication skills - Ability to work well under pressure - Flexible and works well with a team - Ability to multitask Reporting Manager: Store Manage (ref:updazz.com)

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