Job Description

Company Website: https://www.bbcollective.co/ Brand Website: www.onitsukatiger.coOnline Sales and Marketing Executive About The Company: Brand: Burgundy Brand Collective is one of India\'s fastest-growing specialty retail companies with 20+ stores across India. The company partners with the best-in-class international luxury brands (Royce\' Chocolate, Onitsuka Tiger, Provenance Gifts), so as to offer Indians a window to the finest food and lifestyle themes from across the world. The plan is to aggressively (yet astutely) scale out a portfolio of international brands in Pan India and the role of Customer Service Executive is crucial to this. Company Website: https://www.bbcollective.co/ Brand Website: https://royceindia.com/ :

• Managing the catalog on online portals \xe2\x80\x93 updating pricing, product information, images, etc. Ensuring that they are always in sync with physical stores and ecommerce websites.
• Liaising with the aggregator partners to manage smooth operations of online stores.
• Ensuring a complete on-time roll out of marketing campaigns on these portals.
• Managing operational checklists to ensure all online stores are running smoothly.
• Working closely with the store teams to understand all issues faced and escalating the same to aggregator partner to enable resolving and achieving timely closures.
• Preparing weekly sales and marketing reports to monitor sales trend and address and resolving issues if any.
• Reviewing competitors and keeping track of new products, promotions and their pricing.
• Tracking and monitoring customer ratings for each online store and working closely with the marketing team to improve the same.
• Escalating customer complaints and ensuring timely resolution for the same to create customer delight and satisfaction.
• Fulfilling the role of brand custodian for all the online stores and ensuring complete adherence to brand guidelines for undiluted brand experience.
• Engaging with new marketplace and vendor partners (delivery, packaging, etc) to build out the business further

Qualifications, Skill Sets and Experience:

• Should be a graduate.
• Should have excellent verbal and written communication skills.
• Should demonstrate timeliness, responsiveness and adherence to deadlines.
• Should be a disciplined and hardworking professional with an eye for detail and consistent performance.
• Should be eager to learn, is proactive and knows how to manage tasks with timelines.

Burgundy Brand Collective

• Should be comfortable managing the front end of the brand\xe2\x80\x99s online stores on aggregator platforms.

Job Type: Full-time Salary: Up to 22,000.00 per month Schedule:

• Morning shift

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